We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
Location | *Estimated Shipping Time |
---|---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-20 Business days |
Asia | 5-20 Business days |
Africa | 5-20 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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Matched my makeup case perfectly. Product was exactly as shown. Very soft brushes. No shedding after a few uses. I'm happy with my purchase
So clearly I’m writing a product review before using them but they’re so pretty that I kind of don’t want to use them. But they’re so soft and I already love them!!
These brushes are SOOOOO soft! Literally when I got them in the mail I couldn’t stop touching them, not to mention makeup application with them is fantastic!
LOVEEEE! Packaging was sooo professional and these brushes are so soft and beautiful. Will sooo buy again!!
These brushes are amazing for the price!! I’ve washed them several times already and they are still in perfect condition
This set is great. The brushes are great quality and they don't shed onto my face like others have.
Still using these after a few years. Good quality and apply makeup well. None have broken.
Nice quality brushes. Not as soft as I like though. However, they are very durable and look exactly as advertised. Application is smooth and streak-free. For the money, I do recommend these brushes.
These brushes are unbelievably excellent for such a low price. They look & work great. I love them!
ahh these are so cute and match my marble theme obsession!! worth the price
Great quality for price!
These are awesome!
Love love love! They are Soooo soft and easy to use.
These brushes are nice but not as plush as I was hoping for. However, for the price they are a good deal.
Beautiful, durable, easy to use and soft. 🌟🌟🌟🌟🌟
These brushes are really soft and cute.
They are seriously amazing, way worth your money
Great brushes at an affordable price
I love them, and use them everyday!
Great brushes! I love them! if I need them I will buy them again
I do my own makeup with these brushes everyday, and when I am hired to do makeup for weddings, prom, photo shoots, etc. I ALWAYS bring this brush set. They have every size I would need for eye makeup, and they work great.