SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I bought this product for my wife, and I have to say that I am very impressed with this product!👌👏 really easy installation and the most important part is that my wife lovesss this item!! to make you feel that you are watching TV and your favorite shows while you're in the shower, I wouldn't change anything, really easy to use , good adhesion and very sturdy....I don't really leave reviews on products but I have to leave one for this one!! you won't regret buying this...I recommend this product 100%
I freakin LOVE this Shower phone holder! I bought this holder cause I'm always watching some youtube videos while handling my hygiene and my phone stayed getting wet. To prevent damage to my phone I bought this handy holder here. It's super sturdy and has a good grip on the shower wall. Don't pass this up! You won't be disappointed!
I really enjoy this. There’s a bit of a learning curve, but once you get the hang of it it’s very useful. I would recommend putting your phone in before steam hits the inside of the case (I use mine in the shower). It fits my iPhone 11 Pro max with the case on. I have a thin case with a slight lift for fall protection.
This shower case is very easy to set up and keeps my phone dry!! It is very sturdy to where my kids have one in their shower as well. This is so much better than propping my phone on the ledge hoping it doesn’t fall in the shower with me!!!
This shower phone holder is everything I needed & more! It is super easy to install and finally I can watch my shows while in the shower! My husband is so thankful he doesn't have to keep me company in the bathroom anymore! LOL The only con is you can't adjust the volume once your phone is in the case but that's just a minor detail I can live with.
Makes shower/bath time more enjoyable especially when you don’t have to worry about your phone falling into the bath. Using with iPhone 11 and a waterproof bluetooth speaker.
We use this everyday! Love that I can watch my YouTube videos while I shower. Super easy to install and keeps our phones completely dry and safe. Highly recommend!
This is pretty cool. If. You're wanting to watch youtube videos or keep talking, this works great! Easy installation and can hear great!
Sticks well to bathroom tile and is very easy to install. Great sound when the phone is in. Wonderful product overall.
Liked the product a lot. Easy install, very sticky for my shower material. I was worried about that. Only had for couple days now
My girlfriend has another product similar to this one which is why I decided to get one. The product works as intended. Adhesion was easy but if you are a stickler about precision, use a ruler or something else to make sure it is aligned when putting it up because once it is on it is not moving. The holder is easy to use, click in to open and close. The sound quality is clear and crisp when in the holder. Touch responds fairly well even when wet. Best part is that you can change the orientation, not a deal breaker but definitely a benefit. One thing to consider is the size, my phone Oneplus 7T is fine but it is almost snug. If you have a large phone with a case it may not fit.