for your bum
you’ll appreciate
SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I love these camping mats. Besides being inexpensive, they are easy to carry with me. I have had issues sitting for any length of time, and I use these mats to cushion the surfaces I sit on as well as put behind my back for support. There is something about the raised surface that seems to reduce the pain of contact for me.
Bought two of these, one for me and for my son. Exactly what I was looking for, nice and compact, super lightweight. Good buy!
These simple pads make a world of difference in the wilderness. They weigh very little and keep your pants clean and dry when you want to sit on a damp log, plus it’s more comfortable than sitting on a bare rock. And you can keep your knees clean and dry when kneeling down to start a fire.
These are inexpensive and they get the job done. I have been taking my kids out hiking regularly, and now each one has their own sit pad in their daypack, ready to go. I like that they each have a different color, so there's no debate over whose is whose.
Very cheap. Very light. Just not big enough to fit your derriere
Once you use it, you'll never want to be without it.
I have a different purpose for this item. I use this for my dog. She has put a bit of a dent into her bed, but the bed is still in perfect condition So I folded this mat in thirds and placed it right into the dip on the bed, then put the padding back on. She's a lot more comfortable this way. I also take this mat out when I take her outdoors and lay it out for her to have a place to sit. This mat is perfect for my pet in these two ways. It's lightweight and easy to keep fur off. I haven't had to yet, but I think this mat would be easy to rinse off.
This simply yet necessary foam pad does the job. I use it to sit on when I'm in the bleacher watching the game or when I'm chit chatting outside my apt. this pad makes it soft and and keeps my b¤tt warm. Mine came two in a pack. The pad is smaller then expected but it works great for me.
Super compact and light
not good enough.
Bought this item for kids summer camp.
Light weight and sturdy. Great to carry in the back pack and wonderful to protect you from the dirt.
These fold up super small and are SO light. They are going with me to the park to sit on every day!
I got these for sitting in wet and marshy areas to photograph birds and wildlife.
They fit in my backpack and are so lightweight you don’t even notice you are carrying them.
These are great for hiking in any weather. I take them up Colorado 14ers and on winter hikes.
light, small..perfect
got these for my ADK winter hiking.
This seat cushion is adequate and comes in a nice little case. It’s not quite as sturdy as another one I had purchased but it’s not as expensive either and since I lost that one on a hike I didn’t want to buy a more expensive version. This certainly works. And it’s not quite as bulky to fit in my backpack. I haven’t placed it on anythings seriously wet so I’m not quite sure how that aspect would be.
Product as described
They work and are much beyter than sitting on the ground.
Nice camping mattresses.
I use it to sit on when I'm in the bleacher watching the game or when I'm chit chatting outside my apt. this pad makes it soft
It is what it is. It's really light, and it lasted 4 days on the trail and is (only) superficially worn. There's other options out there that may be more comfortable or durable, but it worked for me, and I probably will buy it again.
These are great. Very good quality, small, incredibly light, and inexpensive. This is one of those very rare cases where "you get what you pay for" doesn't apply ... because you get way more than what you paid for! I was initially going to buy the thermarest seat but these are as comfy to seat in and at a small fraction of the price.