clean it ease
place to change
where you need it
SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I was thinking to buy single use and disposable pad, but it wastes money if I buy too much and don't use all. this diaper changing pad is reusable, great for travel, pretty light, and easy to fold and carry. no need to worry about the dirtiness of the changing table. easy to clean, just use the wet towel to wipe it down. I can use it anywhere, and I always carry it when I go out with my baby. I can easily store it at my diaper backpack or just hang in at the handle of car seat.
This changing pad is a bit smaller than the old one I had, but I actually like that, because the old one was too big for my diaper bag. It has enough storage space, and the pad and cushion pillow was very comfortable for my little one, he hasn’t cried much when I used the changing pad to change his diapers. The changing pad is also very well made. The no threads running everywhere like other brands on the market. I am hoping to keep this for at least a year.
I love this! So easy to use, so handy to have and put on top of fold down changing tables in public. Pockets for nappies and wipes and would definitely recommend to put in your changing bag.
I’m a single mom living in a studio in Hawaii - baby girl and I make it work because you gotta make some sacrifices when you’re living in paradise. A studio means there’s no room for a nursery or dedicated changing table. With the pad basically any and every surface works as a changing table; the floor, bed, couch, the coffee table that’s used as a desk and dinner table lol. I love the pad! Pro Tip: always use the logo tag as the direction in which you put baby’s head
I love this! I use it in her changing bag but also take it around the house when she needs a quick change so it’s pretty cool
We haven't used this yet as baby isn't here, but it's better than we expected! Perfect size, looks & feels comfortable & enough pocket room for spare nappies & wipes.
single dad of twns boys. pros: light weight easy for home use or out and about. holds everything you need im a change bag cons: more variety in colours
I love this! It stays in the car with extra diapers and wipes and whenever we're out and about and don't need to carry the diaper bag, we just simply take this and strap it to the stroller. It's so convenient and Carrie's a lot of extra diapers. I have and infant and a toddler, who's still in the process of potty training, so I carry two different sizes of diaper and it holds up perfectly. I carry about 4 diapers of each size, wipes, the travel size diaper cream and baby powder and it's been holding well so far.
This is a must have for your diaper bag and late night diaper changes. When you are exhausted and just need to feed, change and go back to sleep you will be so happy to have this quick solution by the bedside. The quality is great. It easy to clean. Great changing pad.
So happy with it!Been using this mat for two months now no issues at all.Plenty of pockets for all the basics.I carry few nappies,pack of wet wipes,bags,change of clothes and the front pocket is perfect for a money,card or keys.
Absolutely fantastic changing bag/station. It looks beautiful and has many compartments to fit in all the bits you might need for your baby.
I purchased this bag in preparation for my baby arriving next month. Although I haven't used it yet, I know it's going to be amazing and was exactly what I was looking for (I'm a second time mummy and know the difficulties that come with trying to change a baby quickly).
I thought this may turn out to be cheap rubbish or totally unnecessary, but actually it's great! Handy to grab if just nipping out, or add to full change bag if out longer. I fit four size 3 nappies, a half pack of wipes and a few nappy bags without problem, and have no need to add more.
Lovely and neatly made and perfect when you don't want to take your entire nappy bag out with you. I love this product and it makes life easy.
So cute, love it, perfect if you ars just running to store,more protection when using public changing table
I purchased this before a trip and I wish I bought it sooner! Love love love this product! It has the perfect amount of storage compartments for everything you need while changing a babies on the go!
I bought a similar product before my baby was born and it ripped in the first 3 days of using it. This one is so much better.
It’s a great bag for short travelling. I use it every where I go.
The diaper bag I have didn't come with a changer, so I purchased this one. Loved the quality of the material, how easy it was to fold and the stylishness of the product. I am giving this to my son as a shower gift in a Daddy's diaper duty survival kit. The colors are neutral and suitable for boys or girls.
I really like this changing pad. It’s a little bigger (not giant size) then the other one I bought which is great because when baby moves she’s still on the pad.
Easy to clean and good kit for travel. Unlike other changing pads it’s large, so your baby doesn’t outgrow it so fast but bulkier and occupies lot of space in bags.
This is a great pad! Soft, wipeable, with handy pockets. It's bigger than I realized. I do wish it folded up one more time because it's not a very convenient size to just grab and take on a quick trip.
Changing mats like these are good in theory.. but completely unsuitable for cleaning up poosplosions (your carpet will be ruined) or if your baby likes to spit up or pee mid change (as ours does!). We used this mat twice before switching to a larger mat that has the raised edges, to keep nappy contents contained!!
I'm a childminder ..sometimes I have to change a baby while out and about ..this is perfect .. can store nappies wipes ect with this so always to hand ... I'm pleased
I got this for our second child and I LOVEEEEE it! This changing pad is a quality one – the material feels SUPER NICE and SOFT to put the baby on and I have experienced other ones in the past that are very ‘plasticity’. I bought this for myself and I will definitely recommend to all my friends/ buy as a gift. The design is modern and stylish. All the compartments are in a good size, so I can just put the few things I need when we go out for errands. The changing pad it self is a good size so we will be able to use it for the long run plus very easy to wipe and clean off.