SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
This is a great little speaker, the unit is sealed up with rubber banding, Paired with my iPhone with no problems, The sound is awesome, I can control the playlist & volume from the speaker, even answer the phone in the shower. The battery life is very long, when it dies, I recharge it overnight, it is ready for another week or so.
I love this little speaker. The sound quality is great. Unlike my previous bluetooth speaker, it actually holds a charge, and the charge seems to last a really long time. I no longer have to keep it on the charger at all times like I did with my previous one.
I’ve had this same speaker in the past that I broke over a couple years of usage and it worked great. Just needed a replacement and this one works great for its price. Good battery, decent sound and very portable.
This speaker works perfectly. It’s not super loud, but loud enough. The Bluetooth distance is decent, I left it in my kitchen and went outside and it stayed connected. Suction cup is large and definitely sticks well.
I don’t like the forward/backward button on the side. They are kind of in the way when holding the speaker and I would accidentally forward or go back to a song. Gets annoying.
Been wanting one, but didn't wanna pay the high price for something that I could lose or forget. This thing is relatively loud for what it is and it's cheap!!! If I lose it I'm definitely buying another one.
It works really well for such a cheap price, the only thing that’s difficult is how close the skip and volume buttons are. And it really is waterproof. The battery lasts forever!
I just received this speaker! It's loud and I love it! I'm unsure if I want it for my shower or work. It's sturdy and cute. I would buy it again!
This is pretty great for what I need it for. Sound quality is really good for a little speaker. Great size too. I definitely recommend it.
The sound is clear and loud enough to hear through the apartment and on the back porch. Just wish the battery would last longer.
The only downside (and this is silly) is that the noise when it turns on is pretty shrill and scares the crap out of my cats.
Works decent but the charge doesn’t hold for long while in use. I wanted this for outdoors while chilling by the fire.
I love this speaker. I take it everywhere even to the shower, it’s a great speaker! Easy to use and charges fast.
So far so good! Initially it works fine and easily connects with our family’s phones. Sound is pretty good!
This waterproof bluetooth speaker is perfect for the shower or outside by the pool.
Would recommend it. It is a pretty decent shower speaker for its price.
For the price this speaker does all I need it to do. Would order again.
It’s a good working speaker but it’s not that loud at all.
This cute little speaker is awesome!! Sounds great.
The sound quality is great! It’s small but loud
I wish the sound quality was better.
Best little waterproof circle ever...
Works like a charm.
Bought this for our shower and was not disappointed. The sound quality isn’t the best, but much better than having the phone on outside the shower walls. I think having it in an enclosed box may be what’s affecting the sound. It’s small and sticks well to the wall. It is easy to remove so that it can be charged with a kindle cord charger. It’s very easy and straightforward to use.