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SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I love this bracelet! The blood pressure monitor is what sold me on this one. It keeps up with everything. Gives me a reminder if I've been sitting too long, hourly heart rate and blood pressure checks. Sleep quality, waterproof, steps, and on and on. Unbelievable how great it is at such a low price! Oh yes, and the app is great too. Win, win!!
When I ordered I was worried if the watch would be too heavy, and I am pleasantly surprised by how lightweight this watch is. It is extremely light on my hands, and the straps are extremely comfortable, which I really like about this watch. Also, this watch is extremely simple to use.
This fitness tracker is exactly as described and exactly what we wanted. I am so pleased with the color and quality. It has a lot of features and easily gets paired with your cell phone. I really love this watch! After a half a year of using it I still love it! Works great!
So nice fitness tracker for the price, 100% recommended! This watch works great, and has all of the features I was looking for. It's easy to use. It's also light and comfortable, I can wear it to play basketball.
We purchased this for a family member as a gift and they really like it. This is what they said: “It seems to be very accurate and comfortable.” So glad they like it and I think you will, too!
Things I Love about this watch: it is waterproof, I can wear it to the gym to get a heart rate reading, and it even has a built-in USB charger so I can easily charge it in my car or on the go.
Everything I expected for a great price. Have only had it a week and haven't used it extensively, or been able to compare it to other devices. Super easy to charge.
I love this device. This tracker exceeds my expectations. It tracks my steps, heart rate and my sleep. inform me about the text, email or events.
Works very well and seems to be pretty accurate too. Does everything I need it to do for a really good price.
Very pleasantly surprised. Mainly got it to notify me of texts and calls when my phone wasn’t on me. Works great.
I really love this tracker. So much better than my last one.
Actually, I bought this Activity Tracker for my wife. She loved it as she is able to track her heart rate, blood pressure and other health activities. It has a physiological period reminder, which my wife loved the most. The display is clear and bright and the single button interface is user friendly. The battery life is amazingly good. Great product for the price and would recommend this one absolutely.