SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I am a plumber and I use(d) this mirror to inspect the nonvisible part of solder joints in tight spaces. The light assisted mirror allowed me to see clearly where I couldn’t see without a mirror, and the light works well. It could certainly be used for many other tasks. It is slightly large, which is helpful in most situations due to the large viewing surface, but could be detrimental in very very tight spaces. Great product, I would highly recommend.
This product did recently save me when I dropped a bolt while working on my truck. I use magnetic reach tools but after they failed to retrieve anything, I was able to use this eventually located and retrieve the bolt which has dropped into a hidden location. I really like the two led lights and the adjustable angle and extension length. It’s a good tool which when handled carefully should last a long time. Giving it five stars because it already paid for itself in my eyes.
good but this i guess is an inherent problem with the product but the mirror is hard to use with the led lights because the lights blind you when you look at the mirror. when you look at the mirror with the lights on you are staring right into the lights. they need some type of shade or something clever.
I needed this item so I can check the bottom of my feet. I had surgery on my foot due to a diabetic wound. It's very important for me to be able to check out the bottom of my feet in order to prevent getting another wound. This mirror works great for that.
I’m a plumber and always use this item to check my joints. Makes my job easier and is very sturdy. I’m not saying this is water proof or rugged but I’ve dropped it from ladders, thrown it in a tool box, got it wet too many times to count and the lights are still working . We’ll definitely buy another when I need to replace it👍
This is a great mirror to use in hard to get to spots. It is very well made and very sturdy. It will last for years to come as long as it is taken care of. Great extension mirror!!!
Perfect for my husband who teaches commercial truck driving. Small enough to carry in his back pocket and super convenient to use. And I have used it to find a bird who was lost under the bed.
Fit my purpose. Easy to position. Like the length. Wish it would be shorter.
Works great for inspecting heels for skin breakdown on bed bound patients
For those odd to reach and see places it’s perfect
Great inspection mirror for a good price.
Exceeds expectations!
Surprisingly not a cheap feel to the telescope or the light on the mirror... Its not too bright or dim and the light lasts long enough on its batteries to get you thru plenty of extended uses. The telescope doesn't slip so it will hold the mirror whatever angle you tilt it. The only issue is occasionally having to tighten the joint at the mirror but any brand of this style mirror needs that unless they are cheap riveted mirrors and those kinds just get tossed..