(for a long time)
SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
This is a very popular Toy in the past winter(still undergoing). My friends all bought one and recommended it to me. I bought one for my daughter. When it arrived, my daughter cried because she heard toy speaking. We all laughed because of my daughter’s reaction. But she likes to hug the hamster on the second day, still she doesn’t allow to turn it on. Since the fourth day, she loves the hamster so much, always speaks to it and calls the hamster “good friend”. We knew it, and we are glad that my daughter becomes brave. The only one thing is it needs 3 AAA batteries and the item doesn’t include them
I ordered this as a Christmas gift for my son. Very good item for pretend play and cuddling up to, my son absolutely loved it and takes it everywhere. He likes that whatever you say to the hamster, it repeats it back with a shaking head. Super cute and lots of fun.
I love it! This hamster adorable! Repeats all sounds, can be turned off at any time. My two year old son very loves this hamster
Little hamster toys for my son! When he's going to cry, I'll come out and cry with him! He did not cry! Instead, he kept looking at the hamster! Then the son smiled! That helped me a lot! But sometimes it scared him because the sound made by hamster is loud. Anyway overall good quality this little hamster! Use three AAA batteries! The operation is easy.
I have had so much fun with this hamster, my daughter likes to play with this toy. They work very well and safety for small kids, there are latch and button switch on the bottom.
Just love this toy. Well made. So soft and sweet. Bought it for 2years girl Christmas present, hope she will love it , as I am .
This hamster is a very funny toy for children. I like how it repeats whatever you say. It is pretty small and very easy to carry around. It repeats whatever you say or whatever sound sound you make very clearly just like what you said or what sound you just made. My daughter loves to play with it, she brings it almost everywhere and anywhere she goes.
Pretty nice talking toy. My 3 years old son love it . He always try to talk with it, and treat as a little friend. It has good record system, its voice is high and squeaky. Every time, it repeat what u say, it will move its shoulder. It is so funny. Also, it's hair is soft and comfortable. Just one thing we need to know. The batteries will use fast. So, when u don't want to play. Don't forget turn off power, try to save batteries.
All right, and working properly, the shipment has been super fast. Thank you
So lovely and funny!
All OK
Best thing I ever bought. I bought this for my cats. My husband ended up playong with it instead. Haha
My beautiful grand-daughter, Isla was born in Sept. To me, she is the whole world. I gave her one of these genius toys for Christmas knowing she would need a little time before she grew into it. My son, turns on "Mimi" (hamster's name) recently and Isla's squeals, spits and garbles are bounced back to her. She looks with surprise at Mimi, smiles, then speaks a little more. Soon you have an on-going conversation between Isla and Mimi. It is funny to watch. I will try to add video upon my next visit. Thank you for giving Isla a voice!
This thing is hilarious and mimics every sound
Grandson loves it
Loved it!
Keeps my dog entertained. Barks and goes crazy when it barks back
Perfect my son is happy He has a lot of fun with
Hamster is beautiful, funny shakes and repeats words. Nice toy!
Both my there years old girl and ten months old baby love it.
Super duper cute! My kids love it. It can repeat what ever you said and made them laugh loudly
Bought for my nephew for his birthday. He loved it. Very cute. Thinking of buying another one for myself.
Bought it for my 3-year old boy. He likes it very much!
We ordered these for our niece and nephew who are toddlers and we put batteries in them to make sure they worked. They do. We were laughing so hard we ordered one for ourselves :) They are adorable, funny and very soft. They are great for all ages.
I bought this when my son was 2 and he loved it, 2 years later the hamster finally died and i just bought him another one so heres everything you need to know! • There is no volume control and the first unit i had was super loud (the second wasnt as bad), i hated it but my son loved it so not much you can do except wait for the batteries to die amd give it some time in between putting new ones in. • Eats through batteries like no ones business. This is very true so plan ahead and just buy rechargeable batteries. • Very durable, with having the first hamster for 2 years im suprised it held up. My son would drop it all the time and play rough with it and still talked up to the end the motor assembly went out a year prior. • Overall im very happy with this purchase i just wish they would turn it down a bit, theres a lot of complaints about this toy but some people seem to be unpleasable.. its a $12 toy if you expect more then stop being cheap and go spend more on another toy/brand.