SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Purchased for my husband for Father’s Day. He uses them daily. He owns his own business and is constantly taking calls. He has had several ear pieces and he says this is by far his favorite. Noise cancellation is top notch. He has them connected at least 10 hrs a day usually more and the battery life is excellent.
it is not the same as the previous version. visually it looks the same but it is much faster and Siri works great if you like running and other sports activities . I would say buy this version it is more useful
This is a great product, sound quality fantastic, I especially like the control function by tapping the top of the air pods. I also like the case, you can charge that separately and then charge the air pods in the case as well.
I got one for myself and absolutely love the convenience and quality!! Highly recommended that I ended up purchasing one for my husband's Father's Day gift and he loves his just the same.
I really liked these. They are small and convenient. I have never been able to wear in-ear earbuds but was hopeful these would work for me.
Bought for my lovely bride who sleeps with headphones on. By the morning she is all wrapped up in cords. Now she won’t strangle herself at night
When I got the headphones, I thought the headphones that on the left were broken. Fortunately, I finally found that I was deaf.
I love these, especially when i compare them to other types of bluetooth headsets I’ve owned
You already know. It’s amazing great sound quality, battery life is insanely good.
This was a gift for my son. He’s very happy with these and says the sound is really good.
I go to the gym and with these they were so good my head exploded in tiny pieces
Perfect! Came brand new in the box, almost fully charged, everything perfect and sealed.
Works perfectly well and also just as described. It’s new also
Do yourself a favor and get these, you will never regret it.
Would buy again.
Lightweight wireless headphones. Do their job and it’s seamless to connect. Only problem is they won’t stay in my ears that well (everyone’s ear is different) but I really liked this earphones
excellent product and vastly better than similar products from other manufacturers.
They work fabulously, as usual.
They work. But to be honest I don’t like the shape. The sound is good though
So convenient!
I have ordered these twice.
The quality is great. Don't have any trouble with these earphones
Works great for my purposes.
Very pleased. Super quick shipping.
The sound quality is good for such small devices. The battery life on these are awesome. If you happen to run low, toss them in the charging case for five or ten minutes and you are good to go. I love that they charge so fast!! You can even charge one while you are wearing one if you don’t want to miss that streaming show you are watching.