SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Not used it yet, look very high quality, fast shipping.
Amazing, we've been using this a lot lately, made steak and shrimp shish kebab and they turned out amazing, highly recommend!
Absolutelly love it! I don't have grill and afraid of gas. This is nice if you're cooking for one!!! I bought the cooking "covers" so all I have to do is wash it. The grill stays clean.
Back side of the grill is not a non-stick surface, a little difficult to clean especially since you can't really soak it.
Fun to use this grill indoors since I don't have an outdoor grill available. Easy cleanup although I haven't put it in the dishwasher. Very little smoke noted
Great product. Cooks exactly as advertised. Absolutely smokeless, thanks!
Great price and product but not smokeless.
The wife loves this product. Easy to use, easy to clean. I would give it 6 stars if possible.
Got it in mail yesterday, fixed steaks on it tonight and was outstanding!!
Bought this for my dad as he moved to an apt. So no BBQ allowed even on balcony. He loves it and still makes THE BEST STEAKS!!!
I highly recommend this indoors grill if you want eat healthier food or you want lose weight. I tried it with all kind of meat and vegetables and every time the food come very delicious. No smoke, no fat but healthy variety of food. You can also use it with extension cord on the dining table and you have the restaurants style when you invite your friends on dinner or your family and every one enjoy grill his own food .
Cooks good and fast but cleaning is not as easy. Storage is challenging but food comes off grease free.
My husband loves it. He cooked hamburgers & tomatoes same time. I would recommend it to all. It does what they say!
It is GREAT. It does everything they claim. No smoke. Chicken, steak vegetables are are wonderful. Well worth the money
I rarely write reviews but I am so excited that I found this grill. I bought one for a friend as well and she thanks me on a daily basis! It’s amazing, so easy to clean and it cooks perfectly. I’m grilling steak, seafood, veggies, you name it, and all to perfection!
Not completely "Smokeless", but greatly reduced. The Grill surface isn't as easy to clean as expected. But does the job.
Grill does work well, as described, except it is not totally smoke-free. There was some smoke, but not a whole lot. Grill got hot enough. I cooked pork chops on it, and baby-back ribs. The taste and smell was wonderful! Just like if I had cooked them on an outside grill. I am very happy with this grill. And it was a great price as well!