SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I really love this lamp! I have been looking for a lamp for quite some time and this one is beautiful, user friendly, well made, I have bought others but no one compares with the quality this one has… I have been using it at night time for work and it can be bright or more soften, I recommend it!
This Smart Table Lamp is great for home work or at an office. The light mode and the brightness are perfect. And, when the motion sensor is turned on, it can light up without any problems when I am in front of the desk lamp. It is very convenient.
What can I say? You need to give it a try, the quality is at a totally different value compared with other cheap ones. The whole surface just feels so good. It is much more sturdy than other LED lamps. Highly recommend it.
This is a pretty cool desk lamp. It arrives faster than I expected and it's easy to use. I like the warmth of the ambient light (when the light emits from the stem).I am pleased with the lamp.. Light is pretty good and adjusted features are great.
Solid quality construction. Reasonably bright light. Good physical design for adapting to most desk situations. Works well but doesn't fit my office room.
This fits perfectly on my work desk. It doesn’t take up much space and it lights up all the right places. The thing I like most about it is shape and color. Also the adjustable brightness is easy to use and convenient. I plan to buy a couple more for my other desks.
The minute my family got this lamp, it was brighter than anything we’ve ever used! It truly brightens the room and makes everything more visible. We’re thinking of getting another one!
In Setting up a home office I found finding the perfect desk lamp a challenge. I bought and returned a few until I found this lamp. This lamp is perfect! It fits perfectly on my desk. Because it is so versatile with the warm and cool shades and adjustable brightness It gives the perfect light for your task. It has an automatic on off feature that I don't use but it's there for the choosing. The light pivots giving perfect lighting for video calls. It is a smart lamp so you can turn it on/off when you're not home. I liked it so much I bought two, one for me and one for my husband.