SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Can’t speak on the durability of the bag yet. Only been in use for a week. But seems like a well built bag that will last the school year. Display is very cool and my son loves being able to change the screen. All his friends now ask their parents to buy them the same backpack lol. So now my son is a school superstar.
I absolutely love the bookbag. It's awesome and has so many more features and options for the LED display than the video and pictures let on. The seller was very professional and was always quick to respond to all my emails i would definitely buy from them again. I bought this for my 16 year old and he loves it, he changes what it says or does daily.Unique and very tech cool.
The backpack is absolutely amazing the lights are everything we imagined. And it is also waterproof. Now it is raining every day and I don't worry that it will broke. I am very creativ person and for me this backpack is just a mieacle. I may draw everything I want and express myself. People outside ask me where I ttook this backpack. Heyyyy people! May be you read this)))
This was a gift for my nephew who is 16. He loved it. It is very bright and has a high quality display of LEDs.
Amazing. Showed the ad to my family and friends and they said it’s stupid. Now that it arrived, everyone loves it lmao it is bright lights and you can adjust it.
Can’t speak on the durability of the bag yet. Only been in use for a week. But seems like a well built bag that will last the school year. Display is very cool and my son loves being able to change the screen.
This is amazingly fun and cool! The only reason it lost a star was it is small. BARELY fit me which means it doesn't really fit with stuff in it. The same people have another bag that is a bit larger, but this bag is still amazingly fun
This is an awesome backpack, lots of room and great display. It does need a power bank so make sure you have one.
it’s super cool !! everybody surprised me once i set it. very fun!
The backpack is amazing
My son absolutely loves this bag, he takes it everywhere when he is riding his motorcycle.
Amazing product I bought this almost a year ago and have worn it nearly every day its spacious inside and very easy to adjust the outside display. However It does NOT come with a power source you should buy it with a portable USB Charger. Also as one may expect. It doesn't handle rough travel well (tossing dropping or throwing the bag) the wires may short out.
One needs to carry a energy pack with u in order for this to work..
Super bright,
Great visual quality of display.
Product is just as described. Been having a lot of fun with this backpack and I get so many likes wherever I go!
It’s great for giving out a message and grabbing everyone’s attention.
I admit this is the best backpack so far !
My nephew loves the gift.
This bag is so much fun.
The bag is actually good quality (above what I expected)
This bag is bright, which means it will help stay visible at night, if you’re cycling.
For such price I cannot demand more
This has a great display and is comfortable. However, the software/firmware is still a difficult to use. You can setup a number of displays to run through but I haven't been able to delete just one. I have to clear all of them and then rebuild everything I want.
This made me cool with my nephew. A cool backpack that gives you the functions you are use to: being easy to carry, room for the items you need for the day and made out of a good material. The extra bonus, however, is the ability to sync through the app to make it part of your down-time. Love this feature, and it's really easy to set up. All you have to do is follow the instructions, and you'll have it up and running in no time.