SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I wasn't sure what to expect with these...I had never bought jewelry online, only clothing, I have been so pleasantly surprised by these. The earrings are VERY well made and a nice weight also, they don't pull like some earrings do. I absolutely love them.
These are by far one of my favorite pairs of earrings now! They are sparkly and cute, yet still "tough," because of the skull. The earrings are made very well, and I have already received many compliments about them. Love them…
I bought these as part of a costume. They are great. They look heavy like I wanted but they are not. Went perfect with my costume and I am so glad I bought them.
Love them! They are sassy and have just the right amount of bling. They can be dressed up or down. I do love skulls though, so these are perfect for me.
I absolutely loooooove these and I’m a tough customer. If you truly love skulls, you want these! They ROCK and not just on Halloween ☠️
I’ve bought a couple different skull earrings like this but these ones are the best. They don’t fall apart and their crystals stay put!
Eye-catching and sparkly. If you are looking for a unique pair of earrings, these are the ones for you.
I like these earrings, but think they would fit better on the ear if they were just a little bigger.
I love these earrings! They are so unique and I’ve gotten so many compliments on them.
They really sparkle and are nicely made. These are better than typical costume jewelry.
The actual earrings look TEN TIMES better than the photo. Great choice for goths!
My daughter likes them; although they do sit on the lobe a little awkwardly.
They are super cute but bulkier than I expected. I'll still wear them though.
Perfect size for long or short hair. Beautiful and well made. Very pleased.
Just like the picture. They are small but that is noted in the description.
These are some beautiful earrings. They look fantastic and so shiny.
Nice gift for a gal who likes to be a bit different, yet not so flashy.
It's a nice pair of earrings, but don't expect the coating to last long.
These are very high quality earrings for a great price!
I’m just a little bit confused on how to put them in.
Love the earrings! Perfect size and very cute.
Really good and it matches my necklace!
Hard to clasp, but they look neat.
These are way cuter and of better quality than I expected them to be for the price. They are very small, but that worked for me because I don't typically wear big skull earrings. Haha. I easily got away with them at work in a corporate environment. They don’t attract much attention but are very cute.