(from every angle)
one time.
is on call.
SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
This is basically a selfie stick/tripod hybrid phone mount. This device has come in very handy for taking pictures and videos both indoors and outdoors, and has easily replaceable batteries. It holds your phone and allows for steady video to be taken. The device uses object tracking to follow, ensuring uninterrupted video is taken. It's easy to set up and works as expected.
This tracking device works with your cellphone (running the Apai Genie app) through Bluetooth to track faces. As long as your phone and the Apai Geni software can recognize your face, it will track you in full 360 around the camera. For my iPhone XR, this was about a 10 ft. radius. If the software loses your face, it may swivel to a neutral position away from you, so it is something to be aware of. Overall, if you have your face to the camera and move within the facial recognition distance, such as with selfies, or lectures, it will work well for you.
Really nice phone mount. Currently running it on my desk for when I'm streaming or playing games so I can easily read my messages. Easy setup and looks great on my desk. Love it
I set this gadget up in less than 5 minutes. I was afraid this would be a piece of junk but it proved me wrong. Make sure you download the app called Apai Genie. Also, at first I was looking for the device on my Bluetooth and couldn't find it but it actually connects automatically. When you record videos or take pictures through the App it automatically saves to your photos on your phone. I have the IPhone XS Max.
I love the function that it can recognize my face and take the photo/video. Once it recognize your face, it will follow you with a 360 automatic rotation, which is quite helpful if you want to record yourself. Or if you have babies, you can use this to record them life and need not rotating your camera manually. Only click on my phone to the holder, and no matter how fast my little one is running, the camera is always following
Got it working. Instructions could be clearer, perhaps a Youtube video? Only works within their app, still not a bad value.
I was unsure if this would be okay to use while I gave a lecture to my Middle Schoolers, but it worked perfectly. Stayed focused on me as I walked around the whiteboard and went over the notes. Excellent.
the first time need to download Apai Genie and open the Bluetooth，then wait for some seconds after mount's light flash . I set this gadget up in less than 10 minutes. The whole operation process has no imagination difficulties.
This stabilizer has many different features to choose and use! It has an option to choose a filter, which means you can take a photo or a video recording with a filter. You can also do different features like taking photo smart following or 360 view. The video shared upon purchasing this product helps a lot with how to use the functionality of this device.
Awesome selfie stick! Not at all what u think of when you think of a selfie stick! More like a phone mount to take pictures and videos! It’s amazing! Rotates 360 degrees! Makes selfies sooo much easier!
The store was very friendly and professional!! The was all exactly as described, the quality was excellent! Shipping was very fast! I highly recommend this shop, I will definitely buy again! Thank you so much!
It needs to improve some hardware design and software, but despite of everything, it is a great product to filmmakers with no many requirements.
I’ve really enjoyed using this. Not glitchy and very smooth. I got 8- 2 hour shots with it before replacing batteries. A couple people complained about the battery door being hard to shut. I guess I have vice gripes for hands and it hasn’t been a problem for me. I’ll do a video review in a couple weeks to show this off in action.
It doesn't move very fast so it couldn't keep up with us. The concept is great though
This is a sweet tool for time lapse panning. I also use it with my slider to make hyper lapse. Easy to set up and good battery life. What more could you ask?
By far the most flexible of all the products I've seen. Works as advertised, easy to program, and great time-lapse video results. No jumping or jerking noted. Very pleased.
Have used once and it’s really great. Heaps of variable settings. Very happy with it and look forward to using a lot more.
Good stuf but you have to use special app with it, and face recognition follows you so slow so u have you use very slow otherwise it loses your face and stop.
Using this phone mount can make online teaching easier, and you needn’t to worry about getting out of the camera’s field of vision to debug the tripod again and again.
So surprise, the first magical selfie stick I have ever seen. It is a very good 360° Object Tracking Holder, released my hands.Good in face tracking, simple operation, only need to download APP and then connection by bluetooth.
Reasonably priced like this are quite rare to find. I appreciate the store hard work and effort
I decided to compare with similar offers and soon found out it’s the best possible alternative
Fast delivery, everything that matches the description, works perfectly, took himself for direct transmissions and very satisfied! I do not regret a penny, I recommend the store! Thanks!
It works well. I wish you auto follower was better but it a good buy. Yes, I would buy it again.
I am a youtuber and this is great for me when I am doing my livestream on my channel as I no longer need someone to assist me with the tripod. This was very easy to setup and get working without any training at all. It is very easy to get my iPhone SE in and out since I have the smaller phone it fits perfectly. I am impressed with the weight as it's not that expensive and I think this is a great value and I am happy to use this on my zoom calls as well without having to move the camera for friends when I am meetings.