in charge
(so luxe)
SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
My car got an upgrade with this wheel cover. It is visible when passing the car especially at night. It sparkles in the day and night. It’s really pretty and shiny. When the sun hits the diamonds, you can see the reflection in your car almost like a disco ball.
I absolutely loved my steering wheel cover and key decor! It’s all great quality, you definitely want to be careful when putting it on but over all I would buy again. I was concerned it might not hold up well and I might lose some of the rhinestones but it still looks new after a few months. I recommend it.
The love in my life went crazy over this product and still talks about every time I get in her car. Perfect fit. No tearing it discoloration. Very comfortable and it looks classy, for all ages.
Don’t hesitate this is a great buy! It is hard to get on but once it is on it does not move! It’s gorgeous and shines so pretty! I had to rustle up some force to get this mamma-jamma on, but it's been on a month now and I like it. Warms to my hand more quickly than my steering wheel which is nice this winter.
Fits my steering wheel perfect on my Hundai perfectly! Pretty! PRETTY! PRETTY!!!!! Very secure & sturdy! Stays in place & does NOT slide! Love it! Very happy! Have this for awhile now and I'm still loving it!
So far, so good! Beautiful, sturdy looking! I love this!!! So elegant and sparkly. The rhinestones are perfect. Adds some sparkle to our car! It is very comfortable while driving. Yes it was a little hard to put on but it needs to be snug on the wheel. Worth the price!
I was hesitant to order this, thinking the rhinestones would fall off to easily but, so glad I did! It's perfect for my VW Bug Final Edition. Just the right amount of bling without being gaudy. The rhinestones feel very secure and actually feel comfortable on my hands, almost like a gentle massage.
Very comfortable, was a little tough getting it on, but I managed. Thank you! Thinking about ordering another in case something happens to this one.
I love all that sparkles. Apart of me wishes that it was sparkly all the way around. But it’s pretty. I’ve had this steering wheel cover for about two weeks. It looks great, and it fits my Ford Escape perfectly. It was difficult to get it on, but I would except it to be. I’d definitely recommend it.
Nice product! Love it, looks super cute in my Ford C-Max!
Gorgeous!! fits my Jetta perfectly! Rhinestones or embedded just right you won’t regret it bling comfort and I can recognize my car real easy.
Looks amazing, feels great while driving, nice grip and still easy to turn the wheel, I love it
great quality!!! so appealing and chic
Love it so pretty and very bling when the sun hits it.
Absolutely stunning and great quality!!! It took some effort and time to get it on but well worth it!!!
This is great quality. The material is strong and the rhinestones gleam beautifully. It fit perfectly on my 2015 Chevrolet.
Was very easy to install myself, no need for someone stronger to do for me. Looks amazing when viewing from the outside the car.
Got my steering wheel bling bling in two days, thanks prime! It is girly, glitzy when the light hits it, day and night!
I had this installed on my 2015 Ford Escape and I absolutely love this steering wheel cover.
I love this steering wheel cover!!! This is absolutely gorgeous and so sparkly and shiny in the sun! It has no smell at all to it either.
One thing I didn't think if when getting this was that once on I no longer can feel the heat from my heated steering wheel.
Easy to install. Fits perfect on my 2019 Toyota Highlander. Love it more than I thought I would.
I love this cover! I get so many compliments on it. Doesn’t feel cheap at all which was something I was worried about. Feels and looks good quality. It shines so much when driving and adds a girly touch to your interior. I definitely recommend it. I have it on a 2019 Honda CR-V
Almost a year later and still beautiful as ever. Definitely recommend!
Looks great in my car. I absolutely am obsessed with this cover! It shines so pretty when the sun's out and glitters in the street lights. I'm so glad I got this one!!! At first it might seem like it won't go on, but keep at it. I got mine on in under 5 minutes, and I'm not strong lol. I started at the bottom, making sure the wheel was snugly in the cover, and kind of flared the edges slowly while "rolling" the cover on. Eventually it will go! Just make sure you line it up right because it will be hard to straighten out later if it isn't centered.