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SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
It is the best deal you will find, it is good to have many so if here is people at your house that dont know how to use them you can get may ready and them refill them yourself. They have a mesh inside so no cofee particles will go through even from very fine ground cofee. The build quality is really good and looks like they will last very long, only thing to take care of is the mesh inside, don't scratch it with fingernails or spoons, just wash them and reuse.
I love my coffee maker and I love using these refillable pods. I can use Cafe Bustelo or mix with any specialty coffee if I want. I grind it between fine and espresso. After brewing, dump the grinds in the trash, rinse and fill them up again. I use two scoops and tamp down the grinds lightly using the provided scoop. There's no tiny filter inside that can fall out as its part of the cup. The coffee is great! I don't feel wasteful and I'm saving money without giving up flavorful delicious coffee on demand. Since I cut out sugar, these are perfect. I still get the cappucino pods for company though : )
Works great. Takes some experimenting to figure out how to load but after a pound, I figured it out. Use these to save money
This product has worked very well, and for the first time I made coffee with my Dolce Gusto machine that was really good, another just ok. It easy to fill and clean these reusable capsules. Don't over-fill, and don't press the coffee down too much. There are some YouTube videos made by users, so check there if you're not sure. The capsules are sturdy and well made. I'm very satisfied with my purchase, and I'm doing a cup of freshly made coffee made with fresh ground, high quality coffee beans as I write this.
They are easy to use and very well made. The only reason why I am purchasing them again, is because I lost 3 of them, since my relatives thought they were non-reusable and disposed of them and one fell down on the garbage disposal. So I am down to two. I have saved a lot of money on dulce gusto capsules and have all options on coffee selection. Great product!
These capsules work perfectly with my Nescafe Dolce Gusto! Just remember to line up the hole on the capsule top with where the needle will go down as you pull down the handle to lock in the capsule. I have used it over 20 times and still works perfectly as it did the first day I tried it! Thank you for selling these!! Now, I'm not limited to the coffee capsules made by Nescafe!
Some do not rate this product highly but I do. It is easy to load and easy to clean. To get a good pull you need a very fine grind and it needs to be tamped firmly with the filler/measuring cup. The cup measure is not enough for a lungo pull. My wife and I have found that you need to use two capsules for our taste. To me this has proven to be a money saver. We do grind our own coffee from a local Philippine blended bean. Well pleased with this capsule.
These work great with my Kimbo coffee! The top is a bit tedious to clean but the included brush helps a lot. I like that the box comes with multiple capsules so I can go for several days and then wash them all at once. I love that I’m not throwing away pods every day.
....save some bucks using your Dolce Gusto by purchasing this set of refillable pods. Best to have at least half dozen if you drink a lot of coffee so you don't have to clean out until the end of the day. Just do it. I find that using a good quality espresso grind gives the best taste and crema.
Originally bought for a different machine but didn't work in nespresso one I bought it for, so retuned machine and got an original line. Netspresso is a pain to outfit and don't want to have pods that are throw aways, happy to have this option
Incredible! However the brush could be stronger it's tedious but worth it because i like a specific coffee and it doesn't come in pods and now it does!!! Wonderful
Super easy to use to make your own espresso pods with your favorite coffee. Washes easily in the dishwasher (I put it.in the silverware holder)
I love nespresso and I know they recycle but I didn't want to take the risk and I bought this reusable capsules for my office. We are trying to cut down the waste and this is a great way to do it. They are easy to handle and clean. Every time iIdrink my cappuccino in the morning I feel good knowing I am producing minimal waste.
After some experimenting I’ve believe I’m using the correct amount of coffee and timing on the pour. The crema is perfect! Frustrating at first was cleaning the pods! The brush supplied is not stiff enough so I’m cleaning them with a water sprayer connected in the laundry room utility sink, works like a charm and it takes just a few seconds.
I own a Nespresso D50 "U" machine. Older. I have used it only on special occasions because I felt guilty about the waste. But, not anymore! I am using it every morning with my refillable capsules. What has worked for me is one scoop (not quite level/full) of Turkish ground coffee (very fine grind). I do not press the coffee in - I leave it loose.
Works well with my Nespresso. Use the brush to clean the screens. Use the scoop bottom to pack the coffee grinds into the reusable capsule. Also, the reusable capsule could be a little bigger; to take the full one tablespoon of fine coffee grinds. It’s going to take a couple of tries to figure out how to work the reusable capsules.
Product fits neatly in my Nesspresso machine. Looks well made and came with a scoop/tamp and a cleaning brush. After a couple of attempts at getting the right amount of coffee in the pods, I was able to produce a proper cup of espresso. Will buy again!
I been using it for a wile now, they are great, but it will depend on the strength of the coffee for having a small cup or bigger one, you must try some cups to see the best result for you desire
Incredible! However the brush could be stronger it's tedious but worth it because i like a specific coffee and it doesn't come in pods and now it does!!! Wonderful
After some experimenting I’ve believe I’m using the correct amount of coffee and timing on the pour. The crema is perfect! Frustrating at first was cleaning the pods! The brush supplied is not stiff enough so I’m cleaning them with a water sprayer connected in the laundry room utility sink, works like a charm and it takes just a few seconds.
Originally bought for a different machine but didn't work in nespresso one I bought it for, so retuned machine and got an original line. Netspresso is a pain to outfit and don't want to have pods that are throw aways, happy to have this option
Used them the I received them they work perfectly. My only complaint is my nesspresso machine doesn’t extract them I have to remember to manually removed used pod before dropping next pod into place.
Used them the I received them they work perfectly. My only complaint is my nesspresso machine doesn’t extract them I have to remember to manually removed used pod before dropping next pod into place.
Delicious array of different brews and all wonderful. I will definitely pick and choose my favorites for my next order. Order with confidence. Great, reliable seller.
These work brilliantly! I hate to contribute to landfill and have tried a couple of refillable pods with less than satisfactory results. These are PERFECT for use in my Nescafe Dolce Gusto Experta coffee brewer. I grind my own dark roast coffee beans to a medium/fine (right on the line) grind, which I have found is the best, lightly packed, not pressed into the pod. This has been most successful to my taste. Too fine and all the grounds are not wetted, too coarse and the water goes through too rapidly to produce a satisfactory cup. There are no instructions included with the pods, which might be helpful for the first time buyer experimenting with these reusable pods. I have owned other type of pod machines (soft pods) and made my own for years after the branded products became scarce and expensive, so I have had experience with how to fill the pods and the type of grind that works best. Not everyone has had this experience and might need some hints.