SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Packaged very well. So easy to hold and to use. This sprayer is made very well, and seems like it is made to last, and last. Love that! I bought it to water the flowers, fruit, and veggies in my raised garden beds, and the telescoping feature and adjustable head allows me to easily water at the roots -- the best for the plants. I didn't imagine I would be so impressed with such a utilitarian item, but the quality and functionality have wowed me. Highly recommend this tool!
Really not much to say it does the job came as promised was easy to put on and I just bought it about 2 weeks ago but it looks like it'll be with us for a long time. Seems to be built well and was quick and fast to get came with everything needed. If for some reason I needed a second one I would get another just like it.
Waters beautifully. Not too much pressure. I love the on/off switch on the handle that can be used with a simple push/pull of your thumb. I like not having to squeeze a handle for the water to spray
I am very happy with this hose/water control. It feels like a very high quality control in ones hands. I was concerned that the spray was only a two step one as described however it is full control from a spray to a stream. I love it so far.
The nozzle is lightweight aluminum and seems reasonably sturdy. Water volume control is a nice feature. I was expecting to have to tighten the extension nut if it leaked, but didn’t have issues with just slight hand tightening.
I am a simple person who just wants to be able to water plants, clean patio or wash car with relative ease and this nozzle is it for sure. Just press and water on or off. The flow can be adjusted on top part for a larger spray or down to a steady stream. Well made so it should last along time and it is also nice looking. Very pleased with this and bought 3 as they are so functional.
Good price and quality. The water wand works well. Hopefully this wand will last longer.
Just picked up a second one of these so I have one each for the front and back yards. Well-made and it's got pretty much all the features and settings you would want. The telescoping neck makes it extra-versatile. Recommended.
Very fast delivery! I bought it mostly for washing my car and it works great! Would absolutely buy again. Thanks!
I have purchased 3 of these and each one is great. They are so wonderful two of them walked off and found new homes. :) If you purchase this item, protect it from friends and family or yours too will wander off.
Love these watering wands, so much so that I ordered five of them, one for at each of our outdoor hose bibs. I am impressed at the durability and weight of the wand. I would order them again if needed but I don't expect that wi8ll be any time in the near future.
So far so good on quality and sturdiness. Works well with lower flow garden hoses and no issues with leaks as others have mentioned. I wouldn't leave this out in the sun or put ridiculous amounts of water pressure through this thing but if I have any durability issues using it as intended, I'll be sure to update my review.
I am so happy with my purchase. It came two or three days after I placed the order. It is very well build and love the spray mode. I have lots of pots and it is perfect for watering them. I recommend it highly.
Love this tool. A number of different spray options on the head. The extensions work well for spraying above head hanging plants. More expensive than many of the other sprayers that look similar but works much better and feels like it is built to last longer. A good value buy!
This gardening accessory is better than I imagined it would be. Absolutely love the easy grip handle, and with the variable flow dial, I can adjust the water flow for the perfect shower for any plant or vegetable.
I have bought two of these, they are amazing! Heavy, not some lightweight metal or plastic, adjustable water pressure, best I've ever had, and reasonable price!
Everyone loves it, its sturdy, easy to use with lots of options, and really nice looking. High quality design, materials, and manufacturing. Highly recommended!
Costs more than the home center store versions but well worth the money. Sturdy and reliable.
Love being able to extend this!!! No water traveled down my arm while watering my hanging plants. Plus the spray selection is great!!
My back really appreciates this wand attachment. It can leak a little at the extension if you don't have it tight but it's not a big issue.
Great tool my wife is the user and she loves it it costs a little more than others but you only get what you pay for well worth it
Really like this wand. It is great for our garden and seems quite sturdy. We really like the telescoping.
This garden nozzle performs as we hoped it would. It feels heavy duty and seems to be made of high quality materials.
Can't speak about durability yet. Feels well made.
I was previously using a regular hose nozzle and was getting tired of squatting or bending to spray the root base of my plants to avoid spraying foliage. This wand is a perfect solution. I am 5'5" and with the telescoping wand extended to the longest adjustment, I can stand tall and easily get to all of my plants without damaging foliage/blooms. I like that the head can also be adjusted for different angles. One thing to be aware of is if you extend the wand, you will be exposing the part of the wand that has been lubricated so you might want to avoid touching it if you don't want to get oil/grease on your hands. Not a huge issue, just something to be aware of. I wish I had purchased one of these sooner!