SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Got this mouse to work from home. After using it for a week I’m in love with this comfortable ergonomic mouse. I was surprised at how quiet it was. You can barely hear clicks and scrolls. It’s coated, so it doesn’t leave fingerprints smudges. You can change the speed settings easily. And you don’t ever have to worry about buying batteries!
So far so good. The mouse is quiet. It still makes a sound but nothing like the annoying sound as the old mice. It feels comfortable. It was bigger than I expected but I have enjoyed using it for a couple days. I didn't notice a lag like other wireless mice I have used. It seems very responsive. I would definitely recommend it.
The mouse is very responsive and connected with no issue. I bought this for my laptop and I will be buying another one for my desktop. I also think it is a great alternative to using disposable batteries also.
Not comfortable to use. It automatically goes to sleep after a very short amount of time not using it, and it takes like a full half second to wake up every time during which all inputs are lost.
I've been using this mouse for about a week and a half, and I'm pleased with it. It's sleek, reliable, and accurate, and the battery seems to hold up quite well. I'm pleased with this purchase.
Looks beautiful. Appropriately fits in hands and works absolutely fine. Very good product for this price range. Cons: not good for gaming. Clicks are a little harder in comparison to other mice.
It’s definitely not a super solid, rugged, or ultra-premium high-end luxury product. It’s just a modern take on the basics at a perfect price. Might buy a few more for travel, home, back-up, etc!
This mouse is so functional and easy to use! I love that it’s not that loud and the design of it is super comfortable. The charge and setup is easy as well. Would definitely recommend it!
Quality product for a reasonable price. The slim design fits my hand. Good response to movement, the clicks are not loud, and the DPI adjustment is a nice, easy-to-use feature.
So nice not to have to change batteries all the time. Work with it all week at work, then charge over the weekend. Awesome mouse!
Click feels plasticy sometimes. Some people might not like the click of it. Wireless has no problem at all, good connectivity.
Plug it into a standard USB cable, charge it, and be prepared to live a batteryless wireless mouse life! Absolutely magnificent!
The mouse is well styled, fits well in hand, and is responsive as a wireless mouse. No negatives noted.
This little mouse is the best. It's rechargeable so no buying batteries. Fits perfectly in my hand too.
Fantastic product! Very comfortable and seemingly weightless compared to other wireless mice.
I think the body of the mouse is too long for me and not designed to fit in my hand.
I’ve been using this for about a month or so and I don’t have any complaints.
Nice smooth clicking mouse that is comfortable with long battery life.
If you need only a basic mouse you won't go wrong with this one.
This is a great mouse at a great price!
It will be good if it has a higher DPI.
Not comfortable to hold
I like this product a lot for two reasons: first, it's very ergonomic and silent. The mouse click is silent so it doesn't disturb other coworkers. Also the scroll and clicking action is very smooth. The shape of the mouse fits very well to the hand. Second, great quality and design. It looks sleek and minimalistic. I also think the quality is nice and well made.