SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Bought this for my daughter’s birthday during quarantine. It has been the best money I have spent in 2 months. I would absolutely recommend it.
Ping pong! In a small apartment, your dining room table can do many things, even play ping pong. Better than video games!
Net is sturdy enough to play on any table with strong grip. Paddles are worth the price of this alone. good grip, plenty of spin for the price. The balls are rated as 3 * but they are like dollar store beer pong balls. Don't misunderstand, I am happy with purchase, just need better balls. (story of my life)
This is a clever product, easy to use and put away, and replaces a broken table tennis net arrangement that always had a problem keeping constant tension on the net. This works great.
We all love this table tennis net, it was more expensive than some I have seen, but well worth the extra money. The net is of a good quality and all packs neatly away. I think we will have many years playing with this set as it really is well made. Children and adults had a brilliant time, we used a large pasting table as we played in the garden.
Amazing fits on all kind of tables even used it on chairs to play different games!!
This is awesome since we don’t have room in house for a ping pong table you can take this anywhere and it will attach to most flat surfaces! Kids have really enjoyed it!! High quality and love how easy it is to operate. Years of fun.
Great product, convenient storage although as of today we've only had for a week and one of the paddle skins is already peeling off!?
Love this net. Easy to use and very convenient. You can attach to almost any table.
I like how you can carry it around and how easy is to set up. The clamp fits any size thickness of table and the retractable net stretches 6 feet across the table. No regrets.
The retractable net is well built and fits nicely on our kitchen table. We live in a condo so we don’t have a lot of space for big game tables so this is a great compromise. Can also Put it on a picnic table at the park and had the best time with my 10 year old! We are excited to try other table surfaces. Easy set up, easy breakdown and all goes right back in its carrying case!
This is PERFECT. Totally adjusts to our dining room table, net is solid. Doesn't look shabby, but also not top of the line. Paddles had plastic on;peeled off & surface is permanently sticky, so don't touch it much. I think the paddles may have peel off layers? Kids love it. Excellent way to transform indoor table into fun.
Used this at my daughter's with grandchildren on small table and had a great time. Bought it for my other grandson.. age 11 to use in basement with table there. Works great on various size tables. Great quality
This is perfect when sheltered in place for Coronavirus. It’s been so much fun and all of us have been playing with it daily. We highly recommend. It was so easy to set up, playing in under 60 seconds!! Thank you!
Very sturdy and easy to set up. Worth the price.
I had to purchase a new net as my kids lost the plastic tighteners of the original net. The cost of this net is much lower so I decided purchase it, instead of reordering the original table tennis net. It was very easy to install (literally few seconds) and was %100 compatible with the table we had.
I love this , they can set it up anywhere/time,It is also stupidly easy to set up and take down, The length of the table tennis net can also be adjusted, which is very convenient，I like that the net can fit tables of different sizes.
Easy to set up, great to have all pieces in one zippered bag, the grandchildren love it. The rubber padding on all four of the paddles has come loose at the edges after jus a few day a of use. Hoping the super glue I applied holds.
Excellent product, practical of good size and although plastic looks durable
This was exactly what we needed for our outdoor ping pong table. The sun does a number on these nets, and this is a good quality replacement.
Perfect replacement of the original. Suggest removing it after using it outdoors away from the sun or it will deteriorate faster over time.
This net is easy to put on and get back to playing. We have our table outdoors (but under a roof) and the netting material should last a good while. It's easy to tighten and I find the black (the color we got) works well with the orange table tennis balls.
The net is great, easy to set up. The sticky layer of one of the paddles came off as we removed the plastic for the first time and they have a really strong chemical/plastic smell.
This is an amazing game if you have a large dining table. The net has a padded clamp so cannot scratch the table. Great fun for any age!
Turn dining table into ping pong table during quarantine. My son loves playing ping pong and has been asking for ping pong table. This turns our barely used formal dining table/room into a fun and usable place. My son has been playing ping pong every day with my husband and my Dad. The whole family enjoys playing while in quarantine. This is the best money I have ever spent!