SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Love love love this elephant! My baby loves it. It’s so soft and it a perfect gift.
So far so good. It’s soft and cute. I will probably buy it for future baby gifts.
So cute! Wonderful quality and tons of fun for the little one!
This thing is so adorable my daughter doesn't stop pushing the button! Will have to buy another soon as a gift!
Super fun, i bought it for my expected baby, every thing was as description, i am sure my baby will love it.
Very cute my niece adored the elephant. I only came across one problem. The screw was already stripped so I had major difficulty trying to open the battery door. I had to pry it open with some pliers. I ended up replacing the screw
My 14 month old loves playing peek a boo so when I saw this, I knew I had to buy it for Her. I can’t decide if she loves it more Or if I do. Haha!! It’s so adorable and really nice quality and a good size. She gives the elephant hugs all day long and giggles when the ears move. This was the perfect toy for her!
Love this but would be nice if there were a volume option. It's kind of loud.
I bought 3 of these they are absolutely adorable two are for my grandchildren I seriously couldn’t stop playing with them but had to make myself stop so I didn’t wear out the batteries before the kids got time for birthday. They are very soft.
My 9 month old loves, LOVES this peek a boo elephant! She smiles when it sings or plays peek a boo and she lies on the floor and cuddles it sometimes for a half an hour. She absolutely adores it! Well worth it!
My daughter loves this elephant!
Very cute! Worth it to buy. My baby loves it.
Cute and sweet, and my daughter absolutely LOVES it! Thank you for making me happy!
It was a gift for my three month old niece. She likes it. She couldn’t take her eyes off it. Her Mom loved it too.
My four-month-old loves this elephant I thought he would get bored but it still occupies him two months later. We love our flappy the elephant.
My niece who just turned 1 loved it! She loves to play peek a boo and this made her laugh
Soooo cute!! A little loud for me personally… But over all super cute
This was a good size and very cute and cuddly ears flap over eyes and play peek a boo also plays music very nice gift for babys was very pleased
The baby loves this and it seems petty durable. She pulls on those ears a lot and they still work lol.
This is the cutest thing I have seen in a long time. It plays peek-a-boo and sings songs. Gave as a shower gift. Too cute!
Gift for 1 yr old granddaughter. She absolutely loves playing with this elephant! very soft and easy to push buttons on the feet. Makes her giggle!
Cute toy and works well. But, for some reason, my baby was afraid of it...