SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
One of the cutest toys I have bought. Purchased for granddaughter and she loves it! Her Mom always says, "hey, baby" to her so it amazed her. She loves the ears moving.This is second product review I have sent. Grandbaby plays with this all of the time and she loves it! It is also holding up nicely. She likes to put her face between the ears while it is playing.The most favorite toy I have bought in a very long time. It is so sweet.
We love Flappy! It was so fun watching my son discover Flappy — he’s really captivated by it. I also enjoy singing along. It’s nice because it doesn’t stay on too long. Also, it can be shutoff at any point, your not forced to have it play to the end once it starts.
I found this elephant on lightening deal and it had great reviews. I decided to get it for my newborn and she loves it. I use it for when I change her diaper. it sings a song and also plays hide and seek. It’s ears come down over its eyes and then back to normal. It is very cute and babies love it! It is a decent size as well.
Honestly, when I saw that my sister bought a singing and talking toy for my daughter I squirmed... who wants another obnoxious toy. This guy isn't at all! He is super cute, so soft, and she loves him. Even my husband isn't annoyed! Win-win for everyone! I'll definitely buy one for a baby gift in the future.
Very cute elephant for any baby or toddler who is an elephant fan. The only downside is that the volume is VERY loud and there is no way to turn it down. Otherwise, quality product for a great price.
My grandbaby loves this toy! She didn’t know what to think at first but now picks this first to play with when she comes over. She had the buttons figured out at 10 months old and carries it everywhere.
I bought this for an almost 3 year old for Christmas and now I want to write a feedback. This little elephant has quickly become a favorite buddy. His fur is amazingly soft, his ears are very flexible (they will not be easily broken if your child bends them) and his voice is so sweet. The sound quality for the voice is great, and the volume is not too loud like some toys. This is the perfect gift for any occasion!
This plush toy is adorable, super soft, just the right size for little hands, clear words, and music, the flapping ears playing peek a boo make you smile, would buy again!
Wonderful toy for babies/toddlers. My neice loved it from the very start. The sound/voice is loud and clear. Perfect gift for the holidays!
It was gifted to my almost 4-month-old son for Christmas this year. The voice of the elephant is very sweet and not annoying like some toys. It is a loud volume and piques the baby’s interest. The ears cover the eyes and pass for a second before opening up. I like that it has buttons on the feet for singing or playing. It is crazy soft. So soft I almost dropped it a couple of times lol.
The elephant is very cute and I like the colors better than the other brands. But you need to sit it on a pillow or blanket to be able to understand it. Loud and not great sound quality.
My wife fell in love with this and we bought it for our first Great-Grand Child. When she gets a little older, she will Love It...
I’ve been wanting this for my baby since before she was born. The minute I saw it I knew she would love it. She’s 4 months now, we just received it this morning and she’s been playing and screaming at it all morning so far she likes it.
My daughter received this as a gift, and it is so cute, plush, and soft. I had already purchased the book “If Animals Kissed Goodnight” separately, so now she has the set. I will definitely consider purchasing one of these as a gift in the future! As a side note, the gift fits perfectly with the elephant theme of the shower invitations, favors, and decorations.
This is the cutest toy I have ever seen! My 3-month-old grandson could not quit staring at it! I'm so glad I purchased this adorable elephant!
My baby love to play Peek-A-Boo! He loves the ears moving. The fur is very soft and cuddly. Very well made! It's one of the cutest toys I have bought. Makes me laugh every time too! There is just one song, the more songs the better.
My son has the gund version and our niece loved it so I thought I'd get her one in pink. It's not as good but still super cute and soft!
This is the most adorable elephant ever with the most adorable voice and ear action. Every child and parent loves it when we give it as a gift!
So adorable!! Waaayyy cuter than I thought it would be. Got it for the baby but all the kids were playing with it. Very cute, would make an excellent gift.
Purchased for my niece for her 1st birthday and she loves it! Hugged it immediately after opening and carries all around. Super soft and it’s peakaboo is super cute.
This might be the cutest toy I have ever seen!! Sooo cute! Sings and talks right out of the box!
Oh my gosh! This is too cute! I'm gifting it so I won't have to listen to it all the time. The voice is child like, not too loud. The big floppy ears are adorable.
It was a great gift for two young children, who loved them right out of the package.
What a sweet toy! My daughter became really interested in it at 6 months. It is durable and fun!
My daughter received this as a gift and let me tell you, it is THE cutest singing stuffed animal i have ever seen! It’s such great quality, so so soft and well made and the voice is super cute. (Not creepy like some!!) The elephant’s ears move to the music and play peek-a-boo with baby. It’s held up great so far even with my 1.5-year-old pulling on the ears and pushing the buttons a hundred times a day! We show this off to everyone! I think it will become my go-to baby gift for friends now, and would definitely purchase another one if anything were to happen to ours. I am shocked at the price, something this great of quality and cuteness would generally be upwards of $45-50, so at this price is the perfect buy!!