SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I’ve been through a few of these, the cheaper ones admittedly. They have all broke within a few weeks or a month. I’ve been using this one for awhile now and it’s still going strong. It seems as it’s realy built to last awhile. I like the fact you can use different attachments on it easily and he fact it has two guards for the trimmers. I have crazy eyebrows so I was happy with that! My only little complaint is it seems like you have to force the guard onto the unit as it doesn’t go on easily. But thats a minor inconvenience overall I’m extremely happy with it. It cuts very well better then other units I’ve tried and I like how much bigger it is, it makes it easier to hold.
The men in my family may not have much hair on our chests, but we make up for it with hair in our noses and ears. Not a pretty sight, but I know a lot about clippers. This is the first clipper that actually works. I’ve primarily used the rotating cylinder kind, and they remove some hair at the front, but it grows back quickly. The narrow nose on this one gets all the way in, and can get closer to the skin because the cutting blade is on the side. Similarly, it’s more effective in the ears, and can eliminate short hairs. All this means that you don’t have to clip your nose as frequently. I gave these to my brothers, a brother-in-law, and an old boss. After the laughter, they all reported that this clipper works well. I feel like a shill for the product, but I paid full price for five of these and they work well. My brother’s new wife is especially grateful!
Super easy to use, just push the button. I use it probably once a week or less and have had it for almost 2 years and have never had to replace the battery.
Love this thing for unwanted facial hair! Easily keep that moustache and chin hair at bay.
My husband was “thrilled” (yeah, right) when I presented this to him. However, after using it, he has admitted that having a nice neat nose and couple of hairless ear holes is worth the couple of minutes of personal maintence he has to endure.
Excellent product better than the one I have had for five years and finally got dull. Bought two just in case could not find again because I love this thing best ever. The light makes it worth twice as much.
So glad I purchased this item for my husband. It works really well and he is very happy with it. This is one of those products that you will go back and order more of once you see how well it works.
I have used the older version for 5 years. The older version was good, the newer version is better. Get one if you need to trim hair, ears, neck, works as advertized.
I am a woman and use this all the time! Use it on my nose, eyebrows and face, sometimes my arms and legs if in a hurry. Not a fan of Brett Favre and I live in WI and huge Packer fan, lol but have gone through 3 of these, it's awesome. My husband uses his own as well - they're so cheap but work so well, worth every penny!! Go for it!!!
It was very fast delivery excellent purchase
This was for my Son-In-Law’s birthday and he loves it. Everything works fine. Thank you!
The package came in excellent package! The box is not crumpled, the complete set is complete! Thank you very much to the store! In the work did not check yet! If I have time, then I will add a tip!
It came quickly. Everything is whole and works fine.
Pretty cheap price for the product you get. Looks great quality and does the job very well. 5 stars
Much easier to use than clippers or scissors. These are the same ones his barber uses and for the price, if they don’t last long, it’s easy and cheap to replace.
This product is one of a kind, great packaging, It works really well unlike the cheaps other trimmers you find across the internet. I recommend ! 🙂
All good.
Recommend
Very good, arrived in time
Thanks
It came quickly. Everything is ok and works fine.
Item as described! My husband loves it! Fast shipping! A++++
A+++
Everything came, everything works. Thank you very much!
I bought it for trimming ear hairs. (Yeah, getting old is weird.) Anyway, this is a good design that safely cuts hairs very low. You could probably use it in intimate areas as well. It’s also good for the back of the neck, between haircuts — and if you’re gentle, it will not irritate the skin like a beard trimmer. (I use the standard attachment for that area, not the wider attachment with the sideways trimming blades.) For nose hair, I prefer the kind of trimmer that has a round tip, but this trimmer is gentle enough for that as well. I like the fact that you can rinse this trimmer. It has pass-through channels on the back for water to carry out hairs and whatever. Be sure to rinse it after every use.