SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I ordered 2 sets of these sparkling seat belt covers for my daughters-in-law. Oh my gosh they are gorgeous!! So easy to place on your seatbelt. Well made with great comfort! Did I mention gorgeous? Absolutely will be buying more, every girl needs this beauty!
Bling bling bling so pretty, the sun hits these and WOW! Also very comfortable. I am doing my car in rhinestone shining. Just wanted to share.
The bling is a perfect addition to my silver car. I've had them for months now and they still look great. Only con is that the one on the driver's seat always flips around to the wrong side. I always have to flip it back
They're super easy to install and very comfortable. The crystals are on the front section and the back section is like black velvety material.
These are so cute and so stylish. I would recommend it if you're trying to decorate your car. They don’t itch or rub against me.
The product looks good and accessorizes the car nicely. It doesn’t stay put when moving gear shift but is easy to adjust
My granddaughter loved it and was so wowed! Hopefully she will want to wear her seat belt now.
Super cute. No rhinestone shedding and easy to put on the seatbelt. I would buy it again. Thanks for an awesome product!
Looks great with all the other blings I bought and looks great with my new red seat covers
This was a present to my BFF and she loved it. She gets lots of compliments..
Added some glam to my Ford F-150. All gray interiors needed some sparkle.
These are comfortable and stylish. It stops the seat belt from sliding.
Great product. Very sturdy, very beautiful & classy. Awesome price too
I love my bling bling seat belt covers. It fits like a charm in my car.
Very classy. Fits nice on the seatbelt. I LOVE IT..
I used this product to avoid having to untint my windows because apparently they turned out a little darker than expected. But they were freshly done so I didn't feel like paying to get them off after paying to get them installed, so I got these to help me avoid being pulled over regarding seat belt usage. I honestly don’t think my windows are that dark but better safe than sorry.