SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I've got a van with no side windows and changing lanes and generally trying to see what was around me was a nightmare. I looked at the big extended side mirrors, or getting entirely new, bigger mirrors, but the reviews for these were so good and the price was so right, I went with these. And they are great, all of a sudden I can see! My anxiety about driving has improved/lessened after driving with these. I just wish one hadn't fallen off, I'm not sure how to stick it back on to prevent it from happening again.
It’s easy to see both mirrors from the driver seat and they are adjustable. The biggest advantage for me is being able to shift lanes confidently without having to crane my neck and look over my shoulders. Perfect for those with neck pain. I just ordered my third set and have been using these particular mirrors for years. They are high-quality and the image is clear. They are easier to see than any other mirror I’ve used.
Terrific blind spot mirrors. I cannot believe the field of view I now have. These little mirrors take care of the wide blind spot we had in our Prius. We are now amidst a move up the West Coast through heavily trafficked areas and haven't had one issue with missing cars that sneak in alongside ours. We are thrilled with them. Plus, I love that they are adjustable for best views for each driver. They were easy to install, too.
I got to replace a lens that came out in a car wash. The lens snapped back and worked.
Extremely pleased with this. Easily adjustable to guarantee coverage for ANY blind spot. And yes, they stay in place once you adjust them. Just don't go through a car wash!! I suspect they'd be knocked off for sure, I wouldn't risk it at all.
Definitely better than those round mirrors. Doesn't give nearly as much of that "Fish eye" view as the round mirror did. Works great for the driver side....but for me, the passenger side is not that effective.
Have had several different blind spot mirrors. Most were junk. While a little pricy compared to others, you get what you pay for. These are excellent, so I bought a second set. Best on market and highly recommended.
Recently purchased a Jeep Gladiator after driving Chevy trucks for years. The mirrors on the Gladiator are pretty small and not very wide and I found that I had a huge blind spot. Found these here and they are perfect. Another review mentioned to make sure that when you install them to allow enough room so they don't hit the mirror frame, which was great advice. They adhered immediately, so make sure you go with the placement, there isn't a second chance. Once installed they work perfect when merging on to a 3 lane highway I can see all 3 lanes clearly. They come with good instructions for placement. I am happy with them and would definitely buy again if the need came up. They are well made and not "chintzy" at all!