SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I love the fun color changing option of this humidifier! My daughter was instantly mesmerized by the rainbow of colors. It fits nicely in the cup holder of my car and isn’t overwhelmingly strong. With two kids, my car can get messy and the last thing I want is funky odors looming around. This was a great addition to keep the bad smells at bay. Please note that the humidifier comes with a usb cable which I plugged into my cellphone charger to function.
I used this humidifier for a 16 hour road trip (8 hours each way). I would say it lasts about 3 hours until you have to refill the reservoir again. It worked seamlessly, fit perfectly in my cup holder, diffused plenty of mist but not an overwhelming amount. Highly recommend it!
I just got 2 of these to try out. Extremely easy to use. I put one in my car's cup holder and the other by my PC. I used peppermint oil, about 5 drops and it worked great!! The different light settings are nice.I'm buying a few more as Christmas gifts and one more for the bedroom. GREAT price.
I love it so much. I always forget to bring water in the car, but when I remember it's a fun, nice smelling experience. Especially at night with the light (,: I've had it for more than a month now and it still works perfectly.
When I first saw this I thought it was a bit expensive for the size... I knew it would be small like a car cup holder size but it’s certainly smaller than I expected. I’ve had it for over a week now in my work building office and I have to say I’m pleasantly surprised at how much I like it. Although it is small, it’s powerful. I have about a 9 x 6 office and you can smell the oils through the whole room. It’s so quiet that I’ve even been bringing it home to use by my bedside. Hopefully this lasts long for the price! I may get another if it does.
Great little humidifier! Perfect for my car and is very quiet. I bring it into my office, too. Easy to re and clean. Can function with lights on or off. You don't need more than a couple drops of essential oil bc it’s so small.
I absolutely love this humidifier! It works great in the car and isn't too misty.
Great value for the price. I used it on a 8 hour road trip and it works great.
I was pleasantly surprised at how nice the humidifier looked from the moment I opened up the package. The directions were easy to follow and setting up was a breeze. The changing colors on top are soothing and there is barely a sound from the bubbling water. It's portable and easy to transfer from home to car, and I am seriously considering another one for my sun-room.