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SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Great if you have kids. They can just throw away their snack wrappers, tissues, etc. instead of throwing on the floor. Also, I got little biodegradable thin bags to place inside of each holder. This way I can just "empty" the trash whenever they fill up.
Another type of trash bin I bought was too large for the front side doors, but this fits with no problem. Yay!
These fit great in my new car! Didn't like the PUSH on the lid, so I made up a vinyl cover-up.
Fits well in the car door slot. Perfect for fast food receipts parking garage tickets and other small trash. Forces you to empty it out because once full you can no longer push the lid.
Lovely design. Replaces loose paper, wrappers etc with a sleek trap door trash bin so little messes just do not get started. Didn't know how much I need it before I started. Mine fit in the front or rear door just fine.
Fits really well in car cup holders. Also probably a good idea to use doggie bags so you don’t have to wash it out. Really handy good quality mini trash bin.
Excellent product for my SUV! Fits perfectly in the side pockets. Easy to dispense trash and works great when you have kids!
No more receipts all over my dashboard
I seem to always have little pieces of trash in my car - gum wrappers, straw covers, etc. I use my car for business and got tired of using the extra cup holder as a trash can. But now I have this trash bin, and the design is also very presentable. Recommend.
Perfect to keep all the small trash in one place and not all over the floor. I also got one for the backseat, so my son now have his own trash bin and quite happy about it.
Definitely smaller than you think, but it works perfectly. Got one for me, and another one for my husband - we both use them now and very satisfied.
This is an awesome trash can for your car. This fits perfectly in the door of my 2020 Honda CR-V. This is small but perfect for Kleenex, candy wrappers, straw wrappers and other small items.
Didn't know I have so much trash in my car until I started to collect it in my new trash bin. Wow! Totally recommend anyone with a car.
I use the small plastic bags with it, so it's super easy to empty anytime!
Simple and convenient for all the small trash
When you are driving you just put small items wherever and the mess adds up. But it's not just practical things. I also like how the bins look. . Love things like this and highly recommend this product.
I always use a small trash bag in my car. My husband hates to have a trash bag. I bought a set of these compact trash cans. The size is perfect for a cup holder. The size allows for fairly large pieces of paper, wrappers, and other trash. Press the opening for easy disposal. When full, empty the contents and rinse the plastic as needed. Even my husband loves the design, convenience, and tidy appearance. So, we both approve.
I love these trash bins. Now my 2 year old Knows where to put her trash and she loves it too! I have another car trash box but that’s for bigger things and it’s very useful to me as a mom, but this small one is perfect for the small stuff like gum I want to throw away or the wraps, gas or store receipts.
its a car trash can. Works fine and fits in my door or cup holder.
I like putting small things in there and then emptying it when I get home
Little thing to keep your car tidy!
Cute and functional. Fits nicely in the door panel cup holder. I am very satisfied with this product
These are the perfect size for all the small trash you usually have during the long ride
Nice and nit ,fit anywhere in the car, good for small pieces of trash like receipts or gums
Such a neat idea! Don't know why I didn't get it earlier. Just no more mess in the car! Especially handy for useful hand wipes and candy wrappers. My car looks clean and uncluttered all the time. Fits great on the side of my door so it does use the space for my water bottles.