SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I'm a bit older, 59, so a gaming keyboard seemed to be a silly idea, however the colorfully backlit keyboard and the raised keys have greatly improved my typing skills. Newer keyboards with lower keys have contributed to a rise in my misspellings, and this has helped to resolve that. The keyboard also looks very sharp and in most cases can be used even when the lights are off due to the backlit numbers.
Nice feel. The stroke is a bit long compared to my last keyboard but the feel is excellent. Just while writing this review I have gotten used to the longer stroke. Heavy back plate. This puppy is not sliding around without me intending to move it. I am not sure if it is a mechanical keyboard but it sure feels like it.
I didn't get this for gaming or for the lights. (I turned the LED lights off first thing). I type a lot, e-mail and documents. Using it for a few days so far, feels solid and durable, and has a satisfying amount of travel in the keys and tactile / audible feedback.
This keyboard is the most phenomenal keyboard on how it is built. Each of the keys' responsiveness is perfect. I type loud and fast. Hearing the clicks of the keyboard keeps my typing going. The keys are very bouncy.
I love this keyboard! It is so smooth and the keys are amazing! The LED lights are beautiful. It is amazing for gaming and it makes a really nice clicking sound! You can’t beat the price and quality!
I needed a keyboard and thought this would be a short term use keyboard, but I really like this keyboard. I like the feel of the keys. They have good contact. Its a really sturdy keyboard.
I got this because I've been missing the textural "oomph" from a nice, clicky keyboard, having been using my laptop's. I plugged it into my laptop's usb port, and it works just fine!
I love this keyboard, I love the sounds it makes, and the aesthetics. But, I bought some keycaps for it and they don't fit. I was kinda disappointed, not gonna lie.
Very heavy and sturdy-feeling keyboard with mechanical typing feel. The LED lights are impressive... Typing is accurate, responsive and enjoyable.
I've had this keyboard for about a month now and I like it very much. It isn't that loud and its lights are bright. Overall a good keyboard.
It feels less cheap than I expected. But the enter key and spacebar are a bit rattly.
Love this keyboard! This is my first gaming keyboard and it is solid!
Been using it for a few months now and have had zero problems.
No macro keys, programmable or otherwise.
I wish it had a solid color for the LED.
The paint job is a bit sloppy.
I am a mom, in her mid 50's, and work from home. I am not a gamer by any means, however, I am on the computer all day for my job, and it is an extremely stressful job! My son bought this same keyboard for himself because he is an extreme gamer, and when he showed me the color and what the keyboard can do, I was very intrigued. I tried the keyboard to see if it could keep up with me, and to see if It was comfortable, and I fell in love. I've had it for a few weeks now and it is still working great. Seeing the colors on the keyboard sometimes, not always, keeps me from stress when I am dealing with a customer from hell. Anyone with a stressful computer job should consider this keyboard.