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SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
So far, I've used this only with my cell phone. But I plan to try it out with my Kindle Fire. It looks like it will be very useful on those days when using my digital camera isn't convenient for close up, or telephoto shots.
Everything is perfect! I bought this zoom lens in the hopes that I could use my phone with night mode to get pictures of the moon and it totally worked! The case, lens clip and lenses are all well made and function well.
Tough to get it focused and usable
Easy to use, (I have poor eyesight and I can place them appropriately on my camera lens). I haven't tried vlogging with them yet, but see where these would be awesome in the field I am in!
I love the zoom on the telescope attachments, but make sure your subject is far enough away when you’re taking pictures. It is a bit on the heavy side, so make sure you have a good grip on your phone.
Purchased for use with cell phone as an added option when traveling. Practiced using the different lenses prior to the trip and was able to capture some great long-range photos across a lake of some eagles feeding on the sandy shore of the lake.
It was everything I thought it would be. The lenses in the package works perfectly as it should.
well packaged, came quickly, despite the insert indicating that the lense won't fit on the Iphone with a case it will work with a lifeproof case.
Gave as a gift to my son who loves to take pictures with his cellphone. He loved the quality of the product and pictures sharpness. Only downfall is positioning of lense clip that likes to slip off the phone camera lens. Otherwise he's happy with it and loves the small camera stand how sturdy it is.
Great product, when used correctly you can achieve great photos, had an incident with mine but received great customer service. Highly recommend purchasing any of their products.
l got this for my husband who loves taking pictures with his phone. He has no ability to figure out the simplist gadgets! I am not much help...but this came and he took it out of the box, clipped it on his camera, and started taking of everything! Now l have to have one for my phone!
With practice it can be put on ovine pretty fast. I use it over a case. The zoom is good. But you need a very steady hand or a tripod for clear pictures. I used it on a recent trip and got some good images with zoom, Tripod and remote clicker
Easy to attach to Android...it is simple to use and picture quality is as good as the users stability.
Still learning but the smaller lenses seem to be easier to align than the 18x for the iPhone X. I may just need to work with the clip position a little more But it is neat how it zooms in on objects in the distance