SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
If you’re a bodybuilder or powerlifter and are constantly pushing your limits in the gym these are a MUST! It’s very important to keep all your joints safe during your workouts when you’re a real Gym Maniac ;) Bonus feature, you can push way harder in the gym with these knee straps for leg day!
I usually wear sleeves, but I recently purchased these to try. And I Must say that it’s much easier to get on, and you can adjust the tightness to meet your needs. They feel really well made, so I don't think they will stretch out terribly. Overall, great product!
I am almost 40 and my knees are pretty beat up. These wraps help me to squat pain free when working out! They are very heavy duty and definitely a good quality product. No regrets here!
Perfect knee wraps for a good price! Great quality. The colors are nice and the material is thick, I’m sure it won’t stretch out. Absolutely recommend it!
You can get these wraps tight enough to cut off the blood supply to your feet! Great support for squats and deadlifts. These wraps help with my confidence to go heavier on my lifts.
These wraps are great! They give amazing support and are very comfortable. Great product.
These are comfortable, well made wraps! After lifting for over 30 years, my knees need support. These wraps allow me to get my leg work in without the pain! Recommend!
A little long for me but I like it. Very well built and provides awesome support for those who had injuries or are heavy hitters in the gym.
Perfect essentials for a good leg day!
Great colors! And my knees feel secure! I love them!
Love the material and the strength of it. But play around with it to see how best to wrap it to suit your comfort. I will be using it to squat at the gym.
These are great, they provide excellent knee support and give you a little boost or rebound when ascending from a squat. It doesn't matter if you are a powerlifter or weightlifter or even a casual gym goer, taking care of your knees is really important especially when dealing with heavy weights. The price just makes the deal even better. Definitely would recommend!