(US $)
SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I bought this machine to provide treatment for my wrinkles. I have been using it for about a week now and I can feel the difference, I feel every movement in my face, and the area that I started working on feels different already.
This is a really nice product and I like the design. I am concerned, however, about the effects of the lights on my eyes. I decided to purchase some of those goggles you use in the tanning beds. In spite of using those and keeping my eyes closed, the red light is still extremely bright. I’m not sure how to know if my eyes are fully protected or not. I’m just a little uneasy with that aspect of it.
This works wonders! I can already see the change it did to my skin. My face feels a lot softer. I let my daughter try it and she liked it so much she asked me to get her one too. Definitely recommend. Great purchase!
If you are looking for a deep tissue facial massager (with the extra benefits of light therapy) I would not recommend this. :( As much as I wanted to love this product, I was disappointed with the massage feature. The massager isn't even as strong as the vibration on my phone. Lol But it might help with product absorption and MAYBE some minor stress relief.
I like the way my skin texture appears after use of this product. Was told by my aesthetician to get a high frequency tool and this fit the bill. Like the results thus far.
I don’t know how but this really works. After one time I saw how my face got smoother and cleaner. I can’t wait to see how it will improve my skin after a month. Definitely going to buy one for mom.
Not sure it really does anything. I have stopped using it after a while
Compared with other face machines, it’s price is reasonable and affordable. The quality is higher than what I expected. I tried each mode, and I felt comfortable and soothing.
I have been using this for about a month and have seen improvement in the tightening of my skin. Most of all it is relaxing to use!
it's so good 👍👍After using this product for 2 weeks, my skin is beautiful
Still trying the product, will see if any changes
It’s very beautiful! Easy to use and clean!
So far so good!
After I do my nighttime skincare routine I use this to apply my moisturizer to ‘push’ all my products into my skin. You don’t have to push hard, just let it glide along your skin. Each color light is explained in the directions and can be very effective if used consistently. For me I use it 2x a week. One charge lasts 6-7 treatments for about 15 min per time.