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SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I waited too long to buy this and wish I did have it for my daughter as a newborn. I had something similar THAT I LOVED for my first 3 kids. They slept through the night at a month in their similar item but my 4th baby didnt have it until I found this at like 5months old when I was desperate to find something to help her sleep more through the night (she just needed her own room to cry it out a bit but we didnt have that luxury). She wiggled too much in it and her head would rest on the seam transition between the knitted part and soft fleece, bothering. (I wish the fleece went all the way up by the head for the babies comfort, longer. With that all said, this is an extremely useful and original gift to give someone with a newborn to grow into. You should just be able to put them in it in their clothes, no blanket and zzzzzz they should sleep soundly and comfortably.
I love this little sleeping bag I bought for when my daughter arrives. I bought the grey one, and it looks just like the picture. It held up well in the washer/dryer. The inside is very soft and warm. The only thing they didn’t think to put are holes so that baby could be strapped into a stroller while in this. Overall great!
I was so so surprised when this arrived. This is the perfect sized swaddle blanket as you can continue to use it as your baby is growing. The color is a beautiful neutral and the material is soft and fleece lined. Highly recommended!
I was very impressed with the quality and style It is made of a soft high-quality knitting wool, fleece lined, which made it so soft and cuddly. It easily can keep a baby comfortable and warm. I love the cardigan sweater look with the buttons, and the full coverage sleeping swaddle blanket. It is for babies from 0 to 12 months, and can be used in all but the warmest seasons. I think this is such a nice good quality swaddle blanket and easily give it a 5-stars rating.
ive never seen the blanket. sent to daughter for "new arrival" who both(obviously) live out of state from me. but daughter is ecstatic and loves the blanket!!! fits newborn and a little larger. easy to button and unbutton. all seems to be well:)
Beautiful. Good quality. We used this for our family trip to Disneyland. We have an interchangeable stroller so we were able to click in the larger attachment, lay it down, and baby enjoyed from the coziness of his stroller! It was perfect for the evening. I would say you can use this for about up to 6 months old. I have a family member expecting and I can't wait to give her this!
I’m using it for my elderly dog in nursing. She gets cold a lot.
Got this for friends who will be having their first grandchild very soon.
My baby sleeps in this every night and she is very warm and cozy I will say i do put a swadle blancket because my baby produces alot of natural heat
Cute and comfy inside and out.
it's adorable and little guy sleeps, well, just like a baby in it.
The material is so soft and warm I was almost jealous of an infant.
My son-in-law really wanted this for their newborn son.
I really like the idea of this baby bag - the look of an adult sweater with a sweet little head popping out!
I loved how soft and warm it is.
☕love it!
It is nice and lightweight, but still offers warmth.
This swaddle blanket is so cute.
This swaddle blanket is very nice looking and obviously very comfortable for the baby. She looks very sweet in it. The material both inside and out seems well made.
This is such a beautiful baby swaddle blanket with a very unique look and style. It's so soft and warm, I wish they made these in adult sizes! The big chunky buttons are a nice added touch!
This is such a stylish option for a baby swaddler. It is soft and cuddly and I almost want an adult sized version. The buttons are large and easily manipulated. it is like a sweater for my grandbaby.
So cute and cozy for little ones!
High quality, easy to clean, washes well, just not as thick as I would have thought. Though it does the job. Color is also not as bright as photo but it’s actually fine because it’s a really nice shade
Amazing quality & super cute!!!
This is wonderful! It’s cheap, but not cheaply made! The quality is amazing, the inside is plush soft while the outside is made with super soft yarn. I am beyond amazed and how good a quality this swaddle blanket is! My newborn is picky about the blankets we use on him, cries at the hospital blanket he was put in, but I put him in this and he was out like a light ❤️❤️❤️ You’re going to want to buy a few!!!!