SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Perfect shipping status and Of great quality. Good seller, recommend
Didn’t take it out but looks good
Arrived today,I'm very satisfied,
Great piece, small, in a comfortable pouch
Seller to recommend thank you!
This emergency bivy could definitely be a life saver. It is lightweight and compact and won't take up much room in a pack. I plan to keep it in my hunting pack at all times. Like my emergency medical supplies, and bear spray, its something I hope I'll never have to use, but if I need it, I will be very glad to have it. If I ever get lost or injured, the orange color could help search and rescue personnel find me faster too. I took the bivy out of its stuff sack to check it out and when I got inside it, I immediately could feel my body heat being reflected back. I'm 6 foot tall and I was able to lay down and pull it up over my head if I curled up a little and bent my knees. When I lay straight, it easily came up over my shoulders. The bag isn't super roomy, but it does the job. I was able to fold it back up and get it back into the stuff sack, but it took a little time because the material is slippery and it was hard to keep air from getting trapped in the folds. That was probably just poor technique on my part. The material seems fairly tough, but because it is thin I'd imagine that sharp rocks or sticks might poke a hole or rip it, so I wouldn't expect it to stand up to frequent use. But that's not what I bought it for anyway. I'm keeping it for emergency use only and because its only weighs about 4 ounces, I won't mind carrying it with me. The price is reasonable too and won't break the bank if I need to replace it if it got damaged. If you are a hunter, backpacker, or hiker, I would recommend you consider getting this bivy. Put one in your pack and keep it there, because its cheap insurance against hypothermia and might just save your life.
It's a space blanket. No more no less. I opened it soon as I got it, got in. I'm 6'4" and 260, it's long enough to reach the top of my head but not long enough to be pulled over to my face. Packing it back into the sack was pretty easy, one person job. I'll keep it in my hiking backpack for "that one time" but for planned over night trips I'm bringing a sleeping bag
A good piece of gear to keep in your truck or quad while out exploring. It’s a bit thin but would probably work in a pinch
There ok but as we all know they are really only good for one maybe two time. It will get you out of a hole if you get stuck in a cold weather situation overnight. Expect no more. It’s insurance.
Very well consistent with the photo is still more a survival cover
Merciii. Very happy. I'll recommend it.
Super fast delivery, object ok
Arrived today,I'm very satisfied,
Everyone got it, all as in the description.
Light and seemingly disabled, bought these for our bug out bag, so really hope we don’t have to test them. Quality is great and service just as good. Can’t beat the price.
The product is good for what it is an emergency blanket. I don’t believe this could be used multiple times and stay in any kind of good condition. Especially for the type of use that I have for it. I am typically back country and do rely on my heat blanket at night so I don’t have to bring a sleeping bag. I was hoping I’d be a little bit more heavy-duty than it is.
Product was just as described. The shipping was also timely, came before the expected delivery date.