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SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I am a college student who is constantly moving from home to campus. This humidifier is easy to pack and place wherever you need it. I put mine in a tall glass milk jug next to my plants and they love it. It goes for about 8 hours at a time and kicks out more than you would expect. I also set this next to my bed when I got COVID-19 and it was the only thing that made life less miserable. My plants and I are very happy with this product.
This little water bottle humidifier works really well as long as you aren't expecting it to humidify a large area. It puts a fine mist into the air that keeps my nose from drying out overnight while running a wood stove. It comes with a couple extra filters and fits into a basic size plastic water bottle. Has a mini usb for power.
Easy to use. The option of what length to use is very easy. The first time I plugged it in I saw a fine mist. I sit it next to my bed at night and the moisture makes sleeping much more comfortable in this cold weather.
My ONLY complaint is that the cord is too short. This thing is so stupidly easy to use, and works PHENOMENALLY considering it's size. I will be taking it on road trips, humidifying air around my houseplants, and generally making it healthier to breathe. Very nice purchase.
This little guy had been helping me tremendously with my humidity loving new calathea plants. I have it in a tall glass next to them and it has worked out perfectly. Fast shipping and great price.
This is the perfect humidifier for a small bedroom. I was surprised that I did not notice any of the white fine dust normally associated with this type of delivery from a humidifier
I like this product, I bought it for my Europe trip. I put it in the water bottle, it works. However, you cannot use essential oil, otherwise, it's the best for traveling.
I bought this for my plants. Works very well and also cannot hear any noise!! I make my plants super happy now 😄 thank you =D
This is great to travel with. fits in regular or small water bottles. It does keep my nose moist at night when I travel to dry places.
I find this donut humidifier ideal for travel because it can be kept in a carry on toiletry bag and be shortened to fit into a small cup/bottle. When it comes to cleaning, you do have to replace the wick filters every 1 or 2 months depending on your water quality, impurities that the filter absorbs and time of daily use. If you're looking for a small humidifier without having to replace the filter, this would be ideal for you. In addition, you can't add essential oils for aromatherapy when using this as it can block the atomizer and prevent it from misting.