SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I was so nervous when I ordered this. So hard to buy quality jewelry when you aren't seeing it in person. I simply do not have enough words to praise this bracelet. It looks even better than the online photos. I bought it for my fiance's birthday. He loves it. High quality stainless steel, great thickness and weight for the money! I cannot believe I found a bracelet this level for this price. Buy it! You won't be disappointed.
I was kind of skeptical ordering a bracelet online because you never know if it is going to turn your wrist green, but the quality is very nice for its price. The bracelet isn’t too heavy but isn’t that light either. Great bracelet so I am keeping it. But it is a little hard to put on by yourself though so good luck.
Very nice bracelet. It has a really good heavy weight to it. About 40 grams or so. Very sturdy and the clasp is great. It’s way better than a lobster clasp, has a good lock mechanism and even two locking bars. Well worth the money and it looks phenomenal.
It is indeed 100% stainless steel. I removed 2 links to make it fit my wrist, and they are VERY tough and strong. No plated metal, but actually the entire piece is SS.
Yooo, absolutely fire! All my friends have been asking me if it's real silver. Amazing weight and quality, I'm so happy with my purchase.
Love the bracelet. Haven’t taken it off in over a week. Wear it to work construction. Very sturdy, heavy and shiny. Fits perfectly too!
Nothing to dislike, it's a beautiful solid piece of jewelry. I do recommend it for anyone looking for quality jewelry.
Nice, good looking bracelet! The reason I gave it four stars is that I don’t like the way clasp is made.
Very nice. Loved the locking mechanism… Really great as a gift or for yourself.
Item as described, promptly delivered. Love the clasp and safety hasps.
I bought this bracelet as a gift for my son. It fits his hand very good.
I like how big it is but I don’t like that is not that shiny
Good product, a little hard to get on by oneself.
Nice quality. Heavy, but not gaudy!
My husband loved it. Beautiful!
Can't fasten it with one hand…
Super nice and well made.
The item arrived in perfect condition. Upon opening, I found the bracelet to be of ideal weight: not too light as to feel inexpensive, but also not heavy enough to restrict my mobility. The clasp is furthermore extremely secure: I have thinner wrists, so this is a vital feature for me. The metal for this bracelet is well-polished and appears to have a platinum finish, which accents all of my outfits both casual and formal. This is an incredibly versatile bracelet, and I highly recommend this to any interested customer.