SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Really cute, easy to put up and good quality. Took a long time to arrive but at this time it’s understandable . I bought these hooks so I could hang a couple of Evil Eye medallions that I bought in blue to hang in my new kitchen. The ones I received were perfect! These hooks are really nice if you're looking for owl hooks.
I like umbrellas. Quick shipping and great service! Big, like strong. Very cute! Very sturdy! Very good price! Buy this! I will order more! The speed of delivery for the goods is striking. Seller definitely recommend!
They look cool, but fragile, delivery fast! Super cute not as blue as expected I plan on painting anyhow. Very sturdy and heavy I think they could even be used outside.
The items them selves are great, cute, and decorative. The issue is getting them to actually stick to the wall with the double sided tape that comes with them. I ended up buying a stronger tape which also had trouble holding on to the smooth surface. What helped was I brushed superglue on the backs of the umbrellas where the tape goes then let that dry. Then I attacked fresh tape and cleaned the wall with an alcohol wipe. Pressed them on when it was dry and they haven’t fallen again.
Great quality. Easy to ensamble and no need for nails nor wall hooks. Simply perfect. Seller sent it fast considering the whole pandemic situation.
These are so adorable hanging in a group. I just hung them up as a decoration.
These stick well to the wall and have held up well for me. I use them as necklace holders instead of a key hanger. Fun way to display your jewelry.
They’re really cute, colorful and fun. But the quality could be better. If you’re considering them for key hangers, keep in mind that they can only hold a limited weight due to how it sticks to the wall. If you’re considering them more for home decor, it may be worth it.
really awesome, loving it!! Very cute and definitely does what it says it does
This stuff is awesome! Works so well. My skin looks so much younger.
I was prepared to use another method to put them on the wall but decided to try the original first. A year later they are still hanging strong! I haven't had any problem with weight, and we have a ton of crap on them! I think the key is to clean the wall first and not move it. These are adorable and the right price, but on closer inspection, they can look somewhat cheap...which they are so it doesn't bother me. I would buy these again.
The adhesive could be a little stronger, but I was hanging on a painted wall so I'm guessing it might have worked better on a smoother surface. Overall, these are very cute and colorful!
it's so helpful, you won't loose your keys any more
I ordered these to go along with my "rain cloud" theme for our kids bedroom... we are doing foster care and I needed a unisex theme and for some reason rain clouds popped in my mind. I was so excited when I found these because I wanted to add a bit of color to make it pop. The colors are vibrant and they are well made. They came with sticky backing to put them up so it was no hassle at all and I absolutely love them.
Cute but maybe m sticks a little too well
Nice item for home! love them!! just what i needed for my rain themed project. i’m putting them on canvas so i can put it anywhere, without stuck on any particular wall.
One of the umbrellas was a little chipped but you can hardly tell. Don’t use the adhesives they come with, use command strips.
After reading the reviews, i hanged them with command strips. And it looks great!!
These little umbrellas are the cutest things EVER!
Pretty, be aware one u stick it to the wall u can’t undone it.
I bought this for my extra house key and it is super cute
Got these for my daughters bday in feb I’m sure she gonna love them
Same as the photo, good quality! Thanks!
These umbrella key hooks are so cute! I did not give a great rating for adhesion because I used Command Strips to put them up as I am in a rented home. Otherwise I like them a lot!
Beautiful umbrellas, as in the photo, are well attached, hold on the wall, the Keys stand. The only thing that the handle at the umbrella is a little crooked, but when you hang the keys, it aligns, I think in the future it aligns forever due to constant load. Recommend to buy!