SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
My son had terrible acid reflux and had to wear bibs all the time. The main issue we had was that he spit up so much he would soak his bibs really fast and his clothes and chest would be wet all the time. I got these hoping they would fit around his neck better (not droop down) and be thick enough to keep him drier. They definitely did what I was looking for. Super happy I bought them.
I ordered these for my grandson when he was 2 months old. A friend had recommended them highly. My grandson does a lot of spitting up. These work great at saving his onesies. They’re soft and thick and consequently, very absorbent!
I LOVE these bibs! My youngest baby drools SO much. He is super sensitive to drool rashes as well, and other bibs just weren’t cutting it. I read a lot of reviews and finally settled on these. He still goes through 2-3 a day, but they rarely soak through the backing material.
I fell in love with the bibs from the moment I opened the package. I used them to protect my sons tracheostomy from sand while we were at the beach. They are so soft and super cute. They would perfect! Special needs mom win 💜
Have had this bibs for over a month now and they still remain as soft and vibrant as when I first ordered them which is a challenge with a refluxy baby! Would definitely recommend these as the designs are so cute and they wash really well too.
Ifor you have a teething baby you need to bulk buy these. Best bibs I've ever used and wouldn't buy any different now. My sonson bib can get soaking but be dry at the other side....worth every penny
Cute! These are really nice I wash them in the washer and then dry them in the dryer and they have held up I wash them after every use. We go through one or two a day. They absorb really well and wash very nicely.
Love love love! Worth every penny, super absorbent saves me so much washing. My little man has a super chubby neck I struggled to find bibs that looked good and did the job they were meant to. Any bandana style ones I've tried before curled up as they were too small. These are super absorbent, and the variety of patterns matches all my little boys outfits. If I had a little girl I'd put these on her too they're just lovely, and so cute!
The pacifier holder snaps on the bib and stays flat and stylish. You will not regret buying this bib because it is very very convenient.
Very nice, soft and thick material.
Pleasant to the touch, I liked it))
awesome bibs. my kid loves it. thanks!
Super. All comply with the description. I am very satisfied with the purchase.
FANTASTIC products!!! Such great quality.
I haven't used these yet as they are a gift for my son. They are very soft and seem pretty durable. They seem really easy to use. The bibs have a snap in the back and the bink holds have a thin string to wrap around any kind of bink. The bink case seems like it will be really easy to clean since it is a hard plastic on the inside. I am thinking about buying these as a gift for a friend of mine just waiting to see if she is having a boy or girl.
Nice to the touch. Not big, after washing nothing happened to them.
The sludge is very good, the fabric is soft and nice! Recommend!!!
The order is satisfied. The material is soft without smell.
all as in the description
Everything is fine!!!
I ordered this for my niece who is due any day now. The bandana style bibs are so soft and cute. The pacifier clips are adorable. My only complaint is the pacifier case. It was dirty on the inside and I had to clean it out. The box everything came in was taped close on one side and not on the other. I think I was given a returned item. Would buy again.
I rarely give reviews, but this one won me over. I'm a first time mum and I have had a beautiful experience with these bibs. This is the second product I have bought from this seller. I really love that their products are good quality and comes really well packaged. I'm hooked.
Purchased as a gift, a very good idea
The bibs have held up great! The rest of the stuff is just kinda bonus junk. The little bag is VERY small and the pacifier clips both broke pretty quickly.
These products are not only adorable but are of great quality! The bibs are made out of great material and fit perfectly! Very soft and durable. The pacifier clips are great! The metal clasp is very strong and doesn't slip off easily like some do (very important when you have twin boys constantly trying to steal each other's binkies! haha!) will order from again! Thanks!