Small size.
(for convenience)
SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
all as described. insanely satisfied with the quality of the vacuum. it cleans all the dust and bread crumps right away.
Omg! I found this on products you didnt know you needed- but you definitely do need this!!! So ligh weight and does an amazing job. The battery was done and needed recharging after doing each car but totally worth it!!! Love it!!! And I think some people might be getting these as hoilday gifts!!!
It does what it is meant to. I really only use it for cleaning up in my study so I don't have to carry the large vacuum upstairs for minor spot cleaning. Good enough suction (when using the attached brush) to pull up a fair amount of dog fur from the sofa chair.
my dad like this car vacuum cleaner, bought for him as xmas gift!
top quality, no drawbacks. clean all the dust and hairs in the car. and i have a lot of hair as my labrador constantly shedding))
I've wanted a small vacuum for the espresso making corner of my kitchen because I'm always getting beans and grounds everywhere and this rad, bad boy is the perfect solution. Slender, almost wand like- it's small and powerful, it's the practical choice for small jobs in tight spaces. I no longer chase beans or fight espresso dust, just a push of the button and the little tornado does the rest.
Quality is good, gets the job done. Surprisingly love the light on this! Didn't expect it to be a useful feature, but it actually is great when vacuuming in darker areas (like under dash where gas and brake pedals are). Nozzle attachment works great. Easy to empty when done. Love that it comes with bag, keeping everything secured and together in one place! Plenty of room in bag to add a few smaller items if you'd like. I tucked in a small swiffer duster for quick dash dusting). Only con for me: I found the extension hose to be a bit too flimsy to get in to the hard to reach spots.
Great little vacuum, perfect for the car, for quick and small vacuuming. I do wish it had some more power for its wattage/amperage -- it's weaker than I expected, but good enough and I expect should get the job done. I suppose I can't expect it to have the power of a full-sized vac. I'd recommend it to others as long as their expectations are reasonable.
This vacuum is excellent to keep tucked in the trunk of my SUV. It works pretty well, but will not get small particles, such as saw dust out of carpet. I would not recommend this for deep cleaning, but it's perfect for light touch up cleaning or maintenance cleaning!
The suction power of this vacuum fell short of expectations. Even at full power, the suction power felt lacking and was even unable to suck up hairs from the chair. It's best for suctioning up dust bunnies and other small particles but not the greatest if you want a strong suction power. It is lightweight and portable which made it easy to use. It also took forever to charge the battery to full charge.
Great for quick clean up! Love the slim size compared to other hand vacs on market. Keep it on kitchen counter and use it often.
For a car vacuum, it works fine. Not nearly as much power as my home vacuum, but its a lot more convenient, efficient and does what it needs to do.
I love the idea of this little vacuum but it barely has enough power to get the beach sand in my SUV. Even hard plastic mats it has a tough time. Bummer because I love the size and being able to store with limited impact to space.
Love the vacuum. A few things to consider it is super easy to clean and it gets in small spaces normal vacuums at car wash places do not. The suction is great. I just got it so I can’t speak on the battery life but it is rechargeable so it shouldn’t be a problem. Love the size and sleek look. Fits perfectly in my car tool bag.
There are no excuses not to have a clean car now! This vacuum is quiet, so no loud vacuum all up in your ears, which is nice. It easily sucks up gravel, grass, dirt, debris. This is the first car vac I've had, so I have no comparisons, but I can say I wish I would have bought one of these sooner! I love it! Get ya one and don't look back!
I would love to LOVE this product the way others have shared their reviews but to me it needs more suction power. The small attachments that it came with is pretty cool coz you have a lot of options to choose from based on how and what you need it for. But again, the suction power isn’t strong enough. I would think this is good for quick clean up example if you have kids in the car that made a mess.