SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
This thing is great!! I finally pulled the trigger and bought one for my 6 yr old and 10 yr old to use on a car trip we're taking this weekend. I have a Ford Explorer, 3 kids in the second row, 1 cart seat. My 6 yr old and 10 yr old are going to use this between them and then the carseat is on the other side to use as a headrest. They also have those neck pillows, but they don't like to use them for some reason. I'm so glad I finally got this. It looks really nice, very easy to move into any position and fits snug and tight on the headrest. My husband tried it out last night and approves as well.
I bought this headrest because we were going on a 4,000-mile road trip. My wife, son, and I took turns driving and sitting in the back seat to rest using the headrest. This item works great for adults but I am not sure how it would work with small children. The headrest also looks good and blends in with the interior of my truck. I definitely recommend this headrest if you are planning on driving long distances.
Very often I travel long distances that range from 100 miles, so a good dream, and not to be tired, are very important to me! Previously, my neck always hurt from sleeping in the car or just from a long journey, and I was looking for exactly something like this product! It is very convenient and easy to use on the way, or when you stop to sleep or relax, while maintaining the position of your spine in a wretched position, you can no longer ache at all! I advise any driver to have this beautiful thing! Believe me - it will be needed!
I liked the fact that the beige color matched my car interior almost exactly! Installation was simple. Headrest sides have solid clicks when adjusting the positions. Construction and material look good. Wish I had this years ago! Will try to remember to update this review after a long road trip.
1. Very easy to set up 2. Very good quality 3. Soft leather cushioning 4. Easy to use 5. Aesthetic
It’s very easy to install fit nicely with my Audi
Installation was very easy and it helps keep my boys head from hanging off to the side when he falls asleep. He says it's comfortable.
Helps arthritic necks to have support!
This car piIIow is very comfortabIe to use.
it installed in under 10 mins
Got these for long trips in the truck, since I do all the driving I have not used them for long periods of time but my wife loves them.
Great mount for my car seat. Fastens without problems.
good quality.
I like this product and that for my daughter.
I bought this to try out with my wife. She easily falls asleep during trips. She found the headrest a nice alternative to a pillow stuffed between seat back and door. I own a Ram 3500. The headrest was a very tight fit due to the large headrest this attached to. If the cross piece was a 1/4" long, it would have been easier to attach. We managed and it works great for her. I would recommend this product and plan to purchase a second one.
Bought these for my boys before a long road trip. They worked well and kept their heads supported during their naps.
Absolutely the perfect solution to the “sleep slump over” that most kids suffer from. Very well made and it does the trick!
i have a 5yr old. who falls asleep as soon she get into car. this is very helpful / support for her neck. she is now comfortable sleeping in car.
Easy to setup and seems to be universal for all headrests. The clamps adjust. Padding is soft enough for 5+ hours of driving.
I bought 2 of these, but not at the same time. Now my kids have something to rest their heads against instead of bouncing around during car rides.
good quality item. But i want it to be a bit bigger
It is a good support for my son’s neck especially when he is sleeping in the car! It’s adjustable and easy to remove!
Use this with a little travel pillow and it’s the best
It fit my car which is Ford fusion very well.I travel alit I needed sometiing like this to sleep when I stop by at rest area while travelling with someone or alone..I loved it and hope works everybody
I got this product for my 4 year old daughter on long rides, it worked perfectly no matter what side of the car she was on. Made me sad when I got a new vehicle and could no longer use it since the headrests in the rear were not adjustable, so now we just use it in grandmas car. Definitely recommend.