non-stop play
silicone build
for your music
on-the-go portability
SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I did a lot of research before purchasing a new Bluetooth speaker, and based on reviews from multiple websites and YouTube videos, I landed on this one. I've only had it for a day, but so far I am impressed. The sound quality is clear and at full volume, it can be heard through the whole house. It gets LOUD. The bass is nice, especially for such a relatively small device. I will say, since the bass comes from both ends, you definitely get more coming through when you hang the speaker up or put it on its side. It has a nice weight to it, feels and looks very high quality. I also really wanted to find a speaker with responsive lights and this does not disappoint. So far, I'm really happy with my purchase! For the price, I couldn't be more pleased with the overall quality of this little device.
This speaker goes with me everywhere. It’s small enough to fit in my purse or backpack. The sound is exceptionally good for how small it is. The blue tooth connectivity is flawless. I love using it all the time, everyday and everywhere. It’s my new best little friend. And although I have three other blue tooth speakers It’s just so portable.
Wow. This speaker beyond exceeded my expectations, as far these reviews saying it has no bass, you guys must be hooked up to a different speaker cause this thing is BOOMING. As small as it is it gets plenty loud and the bass even has vibration to it, great product its just as good as my HK Onyx Mini if not better!
I went and compared 3 similar portable speakers with each other (same price of around $100 each): - Best quality sound of the 3 - Strongest/deepest bass (my table was shaking on max volume) - Very loud max volume
The speaker is excellent, came quickly and the main whole, 70 percent of the charge was, so tried at once. The radio does not play very much without a wire, but I connected and seems to have found a couple of stations, so great!! So far satisfied, thank the store for the fast shipment))
Sounds good and battery lasts long enough for me. Super portable, I can hook it to a belt loop and walk with it. Bass is acceptable considering it's low power consumption. Outdoors it's not great but inside it's great and a great shower speaker if you can find a place to hook it.
This little box is full of vibe. While not the most powerful, the quality of sound is good and will be a perfect addition to the patio, on the golf cart, at the beach, or in the boat. It is so small that it would fit in a pocket or purse.
I bought this speaker to have in my bathroom so I can listen to music, podcasts, and youtube videos while I take showers. It does the job perfectly. The sound is loud enough to fill the entire bathroom and the quality is surprisingly clear. It does not sound tinny and distorted even on the higher volumes.
Very nice and good quality
Product work and sound great with my iphone . My only disappointment lies on the fact that they Cannot be use through the usb while charging on a pc only through aux. cannot charge while in aux. constant unplugging and plugging the provided usb cables. (that itself cause premature wear on any device) my pc also connects to not one of them on Bluetooth and once I follow the proper paring method ,provided in the box , it paired but still only one single speaker works. They also don’t reconnect automatically and I have to remove the device and re pair it. Bit of a hassle. These speakers are more for mobile devices
Awesome speaker to have around pretty much anywhere. Big & loud enough to have around a small to medium-size gathering as in bbq's, poolside, camping.....etc. definitely recommend this speaker.
Well packed, good quality
I wanted some speakers for my wife and I bought these. They work well but are kind of tiney. My wife was a bit disappointed because she wanted Bose like I have. I got her the Bose and she is very happy. These are still good speakers. I will use them in my garage.
liked everything! Thank you so much
The speaker is excellent, checked immediately everything you can, it ends with the phone. The sound is excellent, FM works, how to include looked at YouTube. On the phone. The call also answers. Advise.
Highly Recommend. super fast shipping.
So far its been a great bluetooth speaker. I think the look is better than the more expensive bluetooth speakers because of the color lights that this speaker has and the other ones don't. The color lights is half the reason why I purchased it. The other half reason is the price! So in comparison to quality the more expensive speakers probably win but maybe not if you compared to price.
Very fast delivery. Beautiful design.
This is the best bluetooth that I have owned in quite some time. I am very happy with the quality of sound. I have not tested the waterproof part yet but I have faith it will hold up. Battery life is good so far, loving the light show and I can't say enough about the sound quality. Happy customer!
Sound is good, quick connect with a phone, no damages
very good wireless speaker has a great duration in its battery which makes me listen to my favorite music for hours, also with a great range of its bluetooth and its led light accompanies this impressive device I get very well it has a great sound and a large volume
A song played by Bluetooth speaker in dim light, you immersing yourself in intertexture of romanticism and yellowish light. What a transparent sound. I fancy it.
This speaker surprised me!! the battery life hasn't been put to the test yet but im confident that it will last. The sound is amazing!! I bought this to replace an old bluetooth speaker that was not doing so well after having it for a few yrs.. but i didnt expect this one to blow it out of the water. its a great product for the price and i highly recommend it. I've seen higher priced ones and i dont think they have the power this one has. so if you are looking for a new speaker this is the one.
I bought these because I thought the changing lights were cool. I was NOT expecting the sound quality that these little guys put out! I can't comment on battery quality because I haven't had to charge them yet! Granted, I don't use them every day, but I'm very impressed! It might be the acoustics in our home, but if I turn the volume up over half way on my phone? Nobody can hear what anyone else says if there's music being played! So, I maintain a lower volume setting and all is well! I don't think you'll be disappointed by these little guys! 👍😊👍
For years, I would carry a large portable radio to the Volleyball Court on the beach. It was heavy and took up a lot of room. Last year, I switched to a small bluetooth speaker, but it didn't have the power I needed, and the battery crapped out after about two hours. THIS year, I bought this one, and had it cranked on high for over three hours. Great sound out of such a small package and it clips right to the bottom of the net or a beach umbrella. I couldn't be more pleased.