SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
In general I like this mouse. It feels nice to use, it looks nice, and it pairs quickly. What I dislike: scroll wheel is very slow, no adjustable dpi, the scroll wheel direction for scrolling is opposite of what every other mouse I have is - you turn the wheel down to scroll up.
The clicking is very quiet, it almost feels like haptic feedback more than an actual noise. Also, I love how portable it is. I could literally put this in my pocket and go. Great design! About the battery, I’ve been using this for over a month and it’s still going strong.
Ok, my hands were used to using my reliable older, bigger and heavier mouse. This new little mouse felt as light as a feather and like a pebble. The most quiet mouse I've ever used. Dead on precision. This is a must have regardless.
This mouse works really well for my MacBook Pro, has no lag in movement. It's also the perfect size and I find it comfortable to hold. The clicks are really satisfying and definitely softer sounding than most mouses.
The bluetooth connectivity wasn't as seamless as I would've liked. It was having trouble connecting to my ipad at first. Had to turn it off and back on a couple of times to get it to work.
Needed a mouse that was a bit quieter as I needed to record some screencasts. This fits the bill nicely. The clicks are definitely less noticeable than a regular mouse.
This mouse is light, thin, and can connect to any tablet or computer since it has both Bluetooth, and a USB dongle. I use it to travel with my M1 MacBook Air and it works flawlessly.
Great size, easy to connect. Bluetooth connection is solid, no drops so far. Love how easy it is to get to the battery compartment. Great value.
Overall I am VERY pleased with the functionality and the design of the mouse, and it’s beautiful color.
It’s smooth and connects to my iPad extremely easy. All I have to do is turn it on and it’s just there.
I wish it was a bit more curved for comfort reasons.
I was pleasantly surprised to find that it not only was small, had a nice power switch to conserve energy and prevent errant mouse clicks while traveling, but it also had an included USB 3.0 dongle for older devices that worked very well with the Windows Machine I sometimes use, and to top it all off... it is VERY quiet! This is excellent as conducting patient documentation during a session requires quiet keyboard & devices so as not to interrupt or distract my patients. Very easy to pair w/Bluetooth, excellent response and tracking on the screen, accurate clicks, and a silent scroll wheel to speed up page movement to an even greater degree. Highly recommended, great product.