Layers of care.
SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I purchased this as a gift and will probably have to get one for my own baby due in a few months. The pages are crinkly and the tails add interest. It also comes with a Velcro loop to hang from a bag or stroller making it a nice little accessory to keep little ones entertained. While this is a book, I wouldn't say its bedtime story appropriate. It's more like a toy. I can see little ones flipping through it on their own or for mom or dad to read and flip through for tummy time or other play time.
Purchased this as a gift for a family member's infant and he ABSOLUTELY LOVES this book! He's teething and his mom says it's one of his favorite teething toys! I can't speak from experience but this was a wonderful baby gift!
"1. Good quality, great colours. cute animal tails .Washable 2. Interesting for both 5 months old and 2 years old. A parent can think of 300 stories about those animals and their tails. I dare to call it inspirational. 3. I don't know what it is, but our 5 months old is crazy about this book. He loves to look at it (it seems he can see the animals well enough) and to chew on it. 5 stars for keeping our baby focused and excited at all times."
My daughter really likes her black and white books but this is by far her favourite. She is fascinated by the tails and is now really starting to grab hold of them as her coordination develops.
We received this as a gift and our baby has loved it since he was three months old. It was his first soft book and he learned to turn pages with it. He's now five months old and starting to play more with the individual tails. Still a favorite!
Great book!I love that it can go in the washing machine.
Great book. Only complaint is I wish it was $5 cheaper. It is a small book.
Its arrived and its brilliant. The tales are all different textures and tte book is great for my little one.
Cute well made baby book. My only concern and suggestion regards the fact it is a “cloth” book, and there aren't any suggested Cleaning Instructions.
Lovely book.
could be more varied, average creativity, solid construction
6m old loves it. Great little toy, I think he’ll use it for a while!
Great quality, I can’t wait to share this book with my son.
This is a perfect book to introduce to your children at a very young age. But my baby is not young enough for it
Really great interactive book for enquiring minds
I was looking for a book for my grandson that was like the Pat the Bunny book his mama enjoyed as a baby. But it turned out that this book is different
Good value for money - really fun interactive book for younger ones. A great gift.
Brought this for my 5 month old niece. She loves it.
Black is not black enough
My 3 month old loves this as she can scrunch it up in her hold or hold onto it by the tanglying tails.
Excellent! Baby loves chewing the tails, feeling the different textures and listening to me tell him about the different animals.
The book is good quality and well made, but no bright colors.
Great for a new baby especially the touch and feel and the black and white
They looked to be bigger but still a nice book gift for one year old
Second time buying cloth books for my niece because she loved the first set! These books are fun and safe for little toddler, and it's interesting to play with. I liked the fine details of this set of cloth book, everything were well made and put together. My niece can't read yet so she's just enjoying the tails as toys, and I'm sure she can enjoy it a different way when she learns to read. Bright color and soft to the touch!