SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I absolutely love this toy for my daughter! It runs great and bounces off of things and doesn't get stuck and the water spout is amazing. Shoots nice and high which is a lot of fun. The music that plays in the Ufo base is a little loud and repetitive but luckily it's not unbearable. I'm going to try putting a flat cotton round over the speaker to try and absorb some of the sound so it's not quite as loud. All in all I think this is a great toy with dual function even though my 1 year old is a little afraid of how quickly it moves, but it does come with a guard for the wheels to keep it from going so we've been playing with it like that.
I bought this for my niece and she absolutely loves it. It is her new favorite bath toy. She loves it so much that others have bought it after seeing her play with it. It is fairly easy setup. You do need a screwdriver for the battery cover and it is recommended that you take the batteries out between uses. That whole mechanism is a bit inconvenient, but not overly so. It activates once the sensors hit water. She loves to take it in and out and watch the water come out and the lights turn on. It really is a great buy.
Oh yeah! This is adorable, and the kids LOVE it!! Yesterday, the girls (2 & 3 years old) decided that their cute little whale needed to play outside in the water side of the sand/water table. It wasn't the cleanest water, but it did great, and the girls were tickled with it! Seems pretty durable!!
It is a safe and durable material. It is made of high-quality ABS material and has super durability. The toddler toys with round edges can protect children's skin and stimulate the best knowledge of the new world when exploring the new world. The sprinkler bath toy! Free casting bath toys. The battery box is equipped with sealed silicone to prevent leakage. The child loves it!
This is so fun!! The water sprays significantly higher than anticipated,the kids squealing and laughing. I really love this toy because it has two options:it can be used indoors or outdoors
I bought this for my 1 year old grandson. He absolutely loves playing with it, it's especially funny when he tries to grab at the water sprinkling out of the top. When you turn off the lights, you can see the bath toys flashing in various colors
Bought one for my backyard inflatable pool - if you’re going to be stuck at home due to the pandemic- might as well be lighthearted! It’s great , my own little fountain lol. It’s so cute though , I immediately ordered one for my grandson !
Let me start by saying that I am absolutely in love with this little whale! I’ve even taken a bath with it by myself it’s so darn cute! I bought this for my 18 month old son who just adores bath time, but always wants to keep the faucet running so he can play in the steady stream of water. Of course, that meant we had to periodically drain some water from the tub as is began to fill up too high, and the amount of water that was being wasted as a result was bumming me out! I thought this would be the perfect solution as he would still have a steady source of flowing water to play in and it wouldn’t be wasting down the drain! This whale did exactly as advertised! We didn’t have a problem with it not turning off when lifted from the water as other reviewers mentioned. The fountain of water peaks at about 7 inches which is the perfect height for him to play in, but not so high that it will come out the sides of the tub. After such a glowing review, I’m sure you’re wondering why I only gave it 4 stars. Well, it turns out that my son is absolutely terrified of this whale! He’s alright as long as we hold its tail so that it doesn’t float around, but as soon as we let go and the whale starts moving around the tub he goes to screaming. I’m sure he’ll warm up to it eventually as he does love playing in its fountain as long as we’re holding it! I would absolutely 100% recommend this bath toy to anyone who asked!
Super cute, love it.
1 yr old daughter loves it.
My little baby really love this baby whale!
This is a great little whale! He swims around the tub while shooting some water. My one year old loves to catch it. Which so Surprised us!!!
my son liked the color and texture of the product. I'm planning to buy another one.
Kid loves this toy.
I ordered these for my grandson when he was 1 year old. So surprise, the whale lights up , swings and sprays water. Super cute, love it.
Perfect!!!
This is such a neat toy!
My little guy stayed in the bath for a really long time.
What a fun toy for toddlers.
Really like the quality of these toys! They are really neat in the bathtub. Wish they played music but all in all great product.
The toy is very good. It looks like a toy made of a good mold. It is very delicate. Since I bought the toy. the child’s bath time has been longer.
It swims around and my kids love it. Perfect for young children. We plan to try it in the kiddy pool as well!
Have a lot of fun in the bath! My son really enjoys this toy it squirts water and lights up
My toddler and 6 month old are obsessed with this! It quickly gets their attention,they lovesssss bath time!
So this is a gift for my 2 year old, she hasn't seen it set but I tested it out to make sure it was working properly and it is soo cute! I can't wait for her to open it and see what its it! The lights are pretty bright in the bathroom and ill definitely need to make sure the tubs not totally full or else it'll spray out cause it does go pretty high, but in a good way! Will definitely get another one for inside and one for outside pool play :)