SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
This bracelet is heavy. I was surprised how heavy it is. It is very shiny and this is definitely not something I would wear everyday at all. This is bling that I would wear with certain outfits. But I did need some help getting it on and off though. This is a drawback for me, I like a bracelet to be easy to get on and off and this was not.
Very happy with the purchase. It was exactly as expected. Can’t comment on the durability since I just got it but it seems sturdy. It has some surprising weight to it which surprised me. Can’t wait to wear it on stage. For the price, can’t beat it!
I’m so in love with this it’s one of my favorite pieces of jewelry! A bracelet like that was on my wish list for months and I finally purchased it now. I haven’t taken it off since it arrived. It doesn’t snag on things and it’s not bulky.
Very well made and good looking as well! I’m very happy with my purchase and would recommend it to anyone who wants a cool looking bracelet that’s also comfortable.
I mean it looks okay, but I bought this to supplement a real gold chain and the color looks a little bit off. It's a bit darker. I guess if it's by itself it's fine, just not for me.
Shines nicely when the light hits it. Will set off any outfit that it is paired with. The gold color is very vibrant and without issues.
For the low price these are pretty cool! The clasp is decent and the length is just about right.
Fits very comfortably on the wrist and I like the fact it does not poke you in the wrist.
Great value for money. Looks nice. Feels heavy. Highly recommended!
It did not have an option to latch it tight enough to fit on me.
Very good! I’ve gotten so many compliments on it :)
This bracelet is the bomb. I love it!
Really happy with this item.
Metal is kinda cheap
I really like this. It is solid.
I ordered this bracelet for myself and I absolutely LOVE it! I was worried initially that when I got it, it might seem gaudy but it is not in the least bit! Obviously, it's for occasions where you'd get dressed up, not for everyday wear. It's very lovely and appropriate for any adult. I'm giving this a solid 5 star rating! It's gorgeous, beautifully crafted, very well made, the clasp is gorgeous too! And I notice these things because I hand craft jewelry myself. This bracelet is suitable for any adult who has occasion to go out to more dressed up events. I'm hoping to wear this to a wedding. I've already received several compliments and look forward to wearing it out again!