SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
My 8 month old granddaughter was hating having her hair washed. I had an inflatable ducky hat for my daughter when she was a baby that kept the water out of her eyes. I found this product and ordered it. It works like a charm and the ear flaps are an added bonus as the water stays out of babies eyes and ears as well. She now loves being in the bath and hair washing is a breeze.
Does exactly what I need it to and especially great for the price. My 19 month old twins would fuss about having to lay on the counter to get their hair washed every week. This product came in a pack of 3 which is great so I have an extra In case one breaks. It’s not made of hard plastic which I think is great so that it fits comfortably ! When you adjust the hat on properly water doesn’t get in their ears or eyes. Nor does it go down their little faces. The girls love watching the water fall down off of the top of the hat when I’m rinsing their hair. Perfect for bath time/washday
I purchased this shampoo protector for my kid. She just started shampooing his hair in the shower. I wanted her to be comfortable, and not have the shampoo running down his face and into her eyes. This works, she loves it. I can see myself purchasing another in the future. I highly recommend it.
Excellent cap for keeping water off child’s face. I bought these for our 4 year old who kept screaming in the bath or shower when we’d wash her hair and water got on her face. I had low expectations of this product as it’s just a flimsy piece of foam. BUT it absolutely WORKS!!! My daughter is pleased and doesn’t scream any more. I snap it on the second to the last button and voila it’s magical. It looks silly but works perfectly. I definitely recommend this product to any parent with a child that struggles with water on their face while washing in the tub or shower.
We always have issues with my son not liking the water and soap in his eyes while taking a bath. this product works perfect, I will have to say it eliminates about 90% of the water flow. it was also nice that it came in three different colors. the quality is ok and it does what is made for.
I loved the fact that it has snaps that can be used to adjust to the circumstance of the child's head.
I love these I buy them alot to keep water outta my baby's eyes during baths!
The appearance is very beautiful, the color is beautiful, it is very suitable for the little baby, effectively preventing the water from flowing into the ear, allowing the baby to relax and enjoy the bathing process, and the bathing fun.
it dresses well, the regulator for a double on p.50, there are two more buttons in stock. My son liked that the water drains with a waterfall, even upset when filmed.
I bought this for my 2 little girls, they’re a little big for my newborn but for my 2 year old it works fantastic. She loves putting it on for bath time and it makes my life easier not fighting her to wash her hair. I have one to my friend who has 2 boys and loves it as well. Great product.
The difference this cap made in our bath time routine has been ASTOUNDING! We went from hysterics the likes of which I've only seen on daytime soap operas, to blissfully calm and quite bathing. He even giggles when he sees the water running down in front of (but never touching) his face. Highly recommend
It makes bath time SO much easier for my 6 year old who is crazy weird about water getting in her face!
Great to bath baby. Helps water not fall into baby's face and ears. It is definitely a must!
I like the soft yet stable material of the hat. It keeps soapy water off eye and ear which is the major challenge when you’re bathing an infant or a toddler. The adjustment works well for most kids. My kids loves this. Wonderful design, now infant and toddler can enjoy bathing without soap getting into the eye.
She really puts up a fight when it comes to hair washing. She just hates any water on her face and this solved our issue. No tears!
This cap actually works really good. She was playing the whole time and didn’t mind the new thing on her head. It’s pretty amazing. This cap actually works really good. She was playing the whole time and didn’t mind the new thing on her head. It’s pretty amazing.
It works well but my baby just yanks it off anyways lol. They are a little thinner then I was expecting but overall they are good.
Love the colors and how easy it is to use
THis helps my daughter gums very much she just loves to suck on it.
it’s worth every penny!!
I LOVE THESE LITTLE SHOWER CAPS
It is exactly what I ordered keeps water out of babies face
These hats are easy to use.
Great product
I LOVE THESE LITTLE SHOWER CAPS. My youngest daughter HATES water on/around her ears. Washing her hair was an absolute nightmare! She would scream and fight me and we would both just be frustrated at the end of the night. :( I ordered this and didn’t have much faith because stuff like this usually doesn’t work as well as it says it does...BUT THIS THING IS FREAKIN AMAZING. I pull my daughters hair up in a high bun, put the cap on right above her ears and let her hair down to wash. She doesn’t even WHINE when washing her hair now!!! Shower time was all smiles and giggles thanks to these!! I will say there is a bit of a learning curve when it comes to washing and conditioning with it on, since you can’t really move your hands as freely without bumping the cap. But it’s worth every penny!!