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SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Happy with my purchase! Super. Very convenient thing! Daughter 9 months, I do not know the weight, keeps well. My back doesn't hurt like a kangaroo. You can hold a child with one hand.
Helps. But the buckle sucks. The hook parts on the prongs of the buckle are too shallow so when you buckle it and try to tighten the strap, it pops out. So that’s kinda dumb. Yes, it does dig into your hip with weight on it so positioning is kinda key and keeping it tight would help but the buckle cant take it so 🤷🏻♀️Helps me not exacerbate my carpal tunnel though which is nice. Pretty good price for this.
Very convenient. Like to have bigger platform
Could use an attachment to make it totally hands free. Also could use more cushioning around support (hurts my csection scar sometimes). Overall I it has relieved holding up a heavy baby with our hands (just use one arm to wrap around baby's chest/belly)...less stress on the back and arms. I recently had to put a wash cloth around the plastic insert (the internal support) because it cuts into my groin area...not sure if it's lost some cushioning there because it didn't hurt the first few weeks we had it).
The order quickly came, the quality is great. Thank you!
Comfortable and secure fit. Did not give 5 stars because I thought it could be improved, safety-wise, by adding some kind of simple strap or belt to hold the child on the seat in case the adult trips or stumbles. As it is now, if I trip and involuntarily throw out my hands to break my fall, the baby will fall too. Also, I can't totally agree with the reviewer who said that she is now free to cook and clean - - especially with a wiggley one year old I need still need both hands to hold him on the seat. But all in all the higher price is worth getting rid of the back pain.
Very good product, so so happy with it, baby loves it too
I think whether this works for you will depend largely on what you intend to use it for and what your expectations are. This review is coming from a mama with a 26 lb 15 month old. Some things to know.. 1. It is uncomfortable... Some tips to alleviate discomfort: a.) don't put anything in the bottom zipper of the main compartment (the top is fine) as you will feel it dig into your hip b.) wear it as tight as possible c.) once you put your kiddo on, allow the fit to adjust to an angle so that the seat side is lower and resting against the flattest part of your outer hip (rather than on top of the bone) and the opposite side is much higher, just below the ribs. It's worth noting these tips are based on my body type, which is on the smaller side. I imagine if I had more cushion it might not be so uncomfortable. 2. It is still work. Carrying a 25+ lb toddler for an extended time is going to tax your body in one way or another - no carrier can change that. Where that tax comes from matters - this product places it at the hips. I do love this thing. Here's why: 1. My toddler is crazy independent and asks to get down constantly. It is so easy to pick him up and put him back down 2. It is so easy to vary your carry. All you need to do to switch from hip to hip to front carry is swivel it around your waist 3. Storage! This thing practically doubles as a diaper bag. 4. It is so easy to put on and take off. I even put it on just to go from the house to the car because I've got everything I need in it and it's actually easier to throw it on than to carry the kid and the stuff separately
I'm very happy! Eases the load on the back, and the child is satisfied! Even a pediatrician praised us that wearing a child on such a thing))
belt exactly as in the description and as in the picture. The store was friendly, answered the messages. Recommend!
Very convenient thing, to dress simply, good Velcro and second lock latch. It's not gonna fall. The child is comfortable, sits like a shelf, my mother's hand holds, and the second hand is finally free!