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SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
My dogs love this! We got it for them because they love playing in the hose. They figured it out in about 15 minutes. All we did was keep pushing their paws down on it so they would see that this made fun water come out!
Our dog likes it but kept barking at it because he doesn't wanna work for the water. It didn't take him too long to learn how to get water. He loves water and we'll definitely use this product frequently this summer. I give 4 stars because I do think it's a little expensive, but it is a nice product.
I have 2 border collies and only the puppy really liked it, but I knew he would because he chased the water hose all the time. My other border collie Missi loves jumping into the lake but does not like this toy.
How awesome this is! Our dog is so happy to play with her water toy.
Overall, this is a great idea for a product and it works great. The only negative thing is that the water is hot when it first comes out of the fountain due to it being in the sun. Once the water that has been sitting in the hose runs though, it’s cold and it’s great. I do realize this has nothing to do with the fountain itself. It’s just something I need to figure out how to fix. It does take some time for my dog to get the hang of it but I do love the concept of it.
Product works great! Keeps my dogs supplied with fresh water constantly. Very pleased.
The dogs love it! They picked up on how to work it in minutes. They flip it all over and it holds up great! I would highly recommend this to others.
Sturdy, works great. Now I just need to get to teach my dogs to drink out of it without me putting my foot on the peddle.
Best thing ever. Harry got the hang of it so quick and now I don’t have to play hose with him, he can do it himself!
Very good quality and easy to assemble. My dog loves it! Worth the money
My dog loves it, water pressure is great, easy to assemble.
From the minute it was assembled, my pup LOVES this! Thought he would have a hard time figuring it out, but he took to it right away. MAKE SURE you’re home to let your pup out to pee A LOT after he/she uses the fountain or you‘ll have some accidents to clean up in the house. They drink a lot of water when they use this so don’t be upset if they have to urinate a lot! I only let my pup use the sprinkler for 10-15 minutes, or so, because I don’t want to mess up his potassium levels and cause a trip to the vet, or worse. Check with your vet on safe time periods for your pup to use the sprinkler.
I like the design very much! Hoping my dog will get the hang of it. It is exactly what I’ve been looking for!
My dog loved his new toy, played for hours at a time. However, he kept picking up the stepper by the hose and puncture a hose in it. We tried to repair it, with no luck, but I was determined to get another one and come up with something.
Good product, cute design, fast shipping. Unfortunately I have an english bulldog that is 10 years old. I know when she was young she would have been motivated enough to play with this item all day long. She is a very low energy dog and gets exhausted going for a 200 yard walk. She did enjoy me sitting there with her pushing the paddle for hours at a time but she did not have an interest in doing the work to get the water to discharge. Even though this product was not for my bulldog it may work great for you.
My buddy, Foster, loves water! Normally, in the summer, I will go outside with him and hold the hose up and let him chase the water. He loves it but I can't do that as often as I'd like so the product is definitely what he needed.
Looks and feel sturdy! My dog is obsessed with hose water so it only took him 2 - 15 minute sessions to learn how to keep his paw on top. Still working on him not jumping once the water comes up.
Constant supply of fresh water. Our dog will bark to go outside just to use it instead of water bowl inside. One downside is that they only last about a year. I've had 3 of them and the first 2 would eventually not turn off. The dog loves it so much, and he learned how to use it in a day or 2, that I don't mind buying a new one each year. 4 stars because they should last longer.
My Shepherd Sammy loves this! We got it for him because he loves playing in the hose. He figured it out in about 15 minutes. All we did was keep pushing his paw down on it so he would see that this made fun water come out!
Best dog toy ever! Our dog loves it. The construction is solid with all metal and no plastic parts. A bit of pressure and the water released. If your dog likes water, this is the toy to purchase for hours of fun!
I was looking for a drinking hose/fountain for my dog and came across this one. It arrived yesterday and was very easy to hook up the hose. It will take a little patience and training but my dog loves it!
My dog, and kids, had so much fun with this! Easy to install! Kept them busy for a good 30 mins :) whenever we took it out, the dog would go crazy. The only downfall is he never figured out how to step on it, I wish the push button was off the device. He knew the water would spray out and he couldn’t avoid getting it in the face.
My dog loves this, of course he is a Lab and they love the water. This is pure entertainment for the dog and owners. I love watching him play with this. A bit expensive, but well built and probably worth the money
Our one year old frenchie loves this water fountain toy. He learned how to use it within like 15 minutes. And now he gets so excited every time you bring it out. I recommend washing and drying it off when done with playing or outside, if you want a longer lasting fountain. Made out of metal.
Our dog, Remy loves her water fountain!! She gets all excited when she sees us attaching it to the garden hose! There is no assembly. Just take it out of the box and attach to hose and the fun begins!!