(layers of help)
SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I have actually purchased these twice and am going to buy them a third time soon. I am really addicted to these weird little contraptions. I use them for bedtime, when I have a cold, and when I have a migraine. The first time, I lost the set that I used. Bummer! The second time, my toddler son lost it. This made me so sad! He was so sweet about it, so how could I get mad? But we found my device soon! I am currently using my new device and I'm happy. I will likely buy another set because: a) they price is perfect; b) the size is really fits me; c) I am afraid that someday these will be discontinued and I'll be screwed; and d) they really work.
I have trouble sleeping because when I lie down I have trouble breathing thru my nose. It not only causes snoring but i dont seem to feel rested even after many hours of sleep. Nise vents have made a huge difference. I've tried a lot of these vents and these are the ones that work best for me. They are silicone and soft so they won't cut the inside of your nose. But they are firm enough to not collapse. They are super comfortable. I'm very happy with my purchase.
I tried a lot of devices, special drops and so on. But a miracle happened only with this small device. I don’t want to drink pills, drip drops, tie up my chin. All this is cumbersome and uncomfortable. Of course, you also need to get used to this thing, but on the third night I got used to it. This low price for what effect you get in the end
Used a few times feel good, to buy again, also recommended the friends around to buy.Morning mouth also not stem, no side effects, will insist on down, you go to sleep at night have been snoring, too noisy for me to sleep, with the later, don't snore, breathing becomes smooth, quite a snore products, has recommended to a friend, your rest is bad, snoring is serious, affect family rest, friends said this useful, buy a try
It may sound bizarre, but this device was actually the most effective device I tried, cutting my total snoring in half, according to my scores and my wife's scores. I really impressed! Snoring was always my problem, my wife could not sleep next to me. I had to go to another room. This device solved our problems!
Once you get used to these you won't ever want to be without them. I bought a second set to take with me while I travel. Easy to clean up and very durable. My husband says they make a huge difference for me with my snoring. I'm so happy now! I really advise this device!
I snore while sleeping on all sides, so other devices weren't good for me. BUT!!! This device is incredible! l look a bit weird, but this one seems much better than the spiral I tried last night and all devices I tried before. So I highly recommend this product for all who have such problems with snore as me
Don’t believe people who talk it doesn’t work. I think they even taste this device! It works very well! And why you should think about how it looks when you sleep. You sleep! Nobody can see you! hahaha! But you can sleep well without snore!
My husband snores every day and wakes up when he is asleep. I really can't love him! If you don't help him improve, you'll have to torture me! Then I saw this one in the evening. It's the real one. It's super portable! Since the use of a lot of small snoring, the effect is good, this can sleep a safe sleep!
The anti-snoring device is made of silica gel, which is comfortable and breathable during the wearing process without tight feeling.Easy disassembly and better cleaning.And it doesn't interfere with rest.
I am satisfied with the great value of this kit.It was unpacked and in use in about 20 minutes after reading the instructions and playing with the settings. It came fully charged. At first I thought it wasn't working but I realized the pads needs to placed on the skin to work. For the first time I used it for 15 minutes, it literally feels just like the Tens unit my chiropractor uses.
That’s was amazing for me, I didn’t believe how it possible to stop snoring. Gosh, the product give an amazing surprise for me. I wake up at night because my boyfriend snore. It was annoying. He used it this night and no noise at night. Thank you very very very much!!!
It works. Unbelievable but true. Snoring is admittedly not completely resolved, but even the Apnea seems way to be. Wearing is also minimal disturbing, however allemal better than the big Atemgeräte.
The husband has the trouble that snore, used a lot of method not to take effect at ordinary times, with this I finally can set one's mind at a sleep to sleep until dawn, again not afraid is snored noisy by the husband, this is really too easy to use
It took a night or two to get used to the feel of these in your nose, but they worked. My daughter mentioned that I didn't make a sound when she crawled into bed with me one night. Normally she would complain or hit me to wake me up when I was snoring. With these Nose Vents, we both sleep soundly.
Ok, I wasn't expecting anything but decided to give it a try... and it works! I look like a monster when I wear this, it's really weird to see, but it works. And it's a VERY good thing for my co-sleeper!!! The effect is really really good, so buy try, the effect is very good, the husband used to sleep without snoring, the middle of the night need not wake up, very good, I and the child can sleep very well.
The first night I used these, I felt a little strange. However, after only a few minutes, I realized that I could hardly feel them, and that breathing was easier and deeper than before. I had to get up a few times at night and realized that I fell asleep faster and (I think) slept deeper. The next morning I had to say that I felt more rested. After a few nights, I was convinced that I could fall asleep faster, sleep deeper, and rest more.
My fiancé snores really loud and I got this for him so that I could get some peace as I’m a light sleeper. The first night it took some getting used to using it as I did hear some snoring. The second night was better, hardly heard anything. I’d recommend this to anyone looking to get some peace and quiet.
I have tried just about every nasal flair out there, and I can honestly say these are the most comfortable ones for me. These are definitely worth trying. Customer service is incredible. I thought they had shipped the wrong size, and when I called the number on the box, I was put directly in contact with the person who ran this small family business. He had a new box sent to me, which I received within a day and a half of my phone call. I also like that this one lasts 90 days without having to change it. Great price too!
Super! Since I use this snore stopper, I sleep better at night. I don't wake up my friends when I'm resting at their house. It's really a good solution to my embarrassment
Doesn’t seem to do a good job.
I like it, but I broke my device, it’s my fault, but I would very appreciate if you send me a coupon for my next purchase
I’ve been using this for 3 nights now and I suffer from sleep apnea , this product is amazing and I have had no symptoms since using it,(which is amazing)I was unsure if it would work ,however it does fall out of my nose several times during the night and with the constant putting it back in my nose is a little tender, that aside because of the benefits I’ve had I will continue to use it.
I Love it! I love this product! I can sleep now all night! It's amazing!!! It's so simple to use. It sounds gross, but the vents are easy to clean with just a little soap and warm water.
These are pretty good solutions. I normally use this device every night, but I’ve only used one in the few weeks since I bought these. I snore and have difficulty breathing through my nose especially when I lay down. I have been looking for solution for a long time. Some solutions are so expensive that I cannot afford them, and even if I did there is no guarantee that they would work. This product is being sold at such reasonable price that I could resist not to try it. WOW! Did I get my money’s worth?!!! The very first night when I used it my nose breathing problem has disappeared. I still snore a little but not as loud as I used to snore. So it definitely helped with snoring as well. This product provided a solution I needed at the price that cannot be beat! I give it a strong recommendation. Thank you.