SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
This is way better than I expected it to be! I'm only going to use it with two laptops and see that some people had issues with the center slot (which isn't adjustable) but for my needs, this thing is great. The knurled screw is actually threaded through the base, so when you turn it, it pulls the base in or out, and it's got a pretty nice thread that adjusts the width at a nice rate. No sense of over-tightening, and no fear that it's going to work itself loose. The base has enough weight to keep from tipping over (at least with 13" macbooks). Totally recommended!
I use this stand to hold a MacBook Pro 13" next to a Lenovo Yoga 920. It does so perfectly! This vertical stand has the adjustment knobs I prefer, which lets me easily secure and release my laptops compared to other stands which have adjustment hex screws underneath the stand. Fit, finish, and functionality are all great on this stand.
Ever since working from home, I needed to organize my desk. This 3-slot laptop organizer does help with that. The reviews influenced my purchasing decision and I hope this review does the same for you. The material is heavy with capabilities to stretch so that you can fit any size laptop. Overall 5-stars!
I almost bought another one but it required a screwdriver to adjust it. When I saw this one, I was sold. It makes so much more sense to have this knob in the front for easy access to and ability to adjust it with ease. This design is so much better!
I recently reorganized my office and needed something to keep my laptops organized. I'm happy that this definitely answered the call! Each slot is adjustable to the width of the laptop, and the metal is stable and sturdy enough to keep them secure. An added bonus is that I can still charge the laptops while they're on this stand without cluttering my desk.
I highly recommend this product to anyone who wants to save space on their desk, and who have multiple devices in use, or they want a place to store a laptop or tablet while taking up minimal space. It is currently holding two laptops and a docking station.
The stand is sturdy and holds my laptops well. Not afraid at all that any of the laptops will fall out. The only inconvenient thing is the center position is not as easy to adjust compared to the outer positions. I give it a 4.5
I got this stand because I constantly need to switch my work laptop and personal laptop through a USB-C plug. And this stand can hold my two laptops with ease. The stand can stand up two devices, and width can be adjusted with the twist easily, the color is looking good.
Perfect for tight spaces with multiple laptops and tablets. I have a gaming laptop, a work laptop and a tablet, it holds them all perfectly with the adjusting arms.
Perfect for keeping the desk clean. Holds my MacBook Pro and HP laptop. Great adjustable design.
Pretty good product, but I wish the center divider expanded as well.
I have several laptops at home, and they were taking up almost the entire surface of my double-desk in my home office. This vertical stand was the perfect solution: I was able to adjust the slots to accommodate a Dell, an Acer, and a thick gaming laptop all at the same time. All three are snugly held and can be charged and/or connected to my monitor and peripherals and run in the vertical position. Best of all, I no longer have to rest my coffee mug on a closed laptop, because I got back my desktop. The knobs on each end make it very easy to adjust the size of the slots, no screwdriver needed. I had a little difficulty at first getting all three slots set to the right sizes for these three laptops (the gaming laptop is not only thick, but also has big rubber feet along the edge that rests in the slot, so it requires a wide space to fit), but a little trial-and-error finally got them situated and the easy knobs fixed them in place. I would recommend this if you have multiple laptops and do not have multiple desks. If my wife ever permits me to add another laptop, I'll be ordering another one.