SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Product attaches easily and well to the windshield. It's easy to pull the shade across the windshield and attach it. Once attached it stays put! However, when you want to release it back to the original position it does not fold neatly but instead, it collapses into a jumbled heap and you have to spend maybe 30 seconds un-jumbling it so it fits back into the folded starting position.
This is the only sunshade I have ever owned and I have to say, I don't think I'll ever own another (at least until I get a new car). Very convenient to use, window mounts do not obstruct my view whatsoever, and definitely keeps my car much cooler than before (parked outside with minimal shade all day, so it saves both my life as well as my cars interior).
There is is a heatwave that is insane in my area. This sunshade was very simple to install and works great. the fact that i can slide it across makes it so much easier to manage and i dont have to find space to put it away. This is such an easier way to handle a sunshade. Way better than the fold up ones.
Ive figured out a way to make the opening and closing of the product go quickly, but sometimes it gets bunched and is hard to slide back to the resting position. I think this is a wonderful product and is easy enough to use and is always at the ready, so I use it whenever leaving the car
I got the shield for my van and I must say, it saved me during the hot days. It's big enough to cover the windshield. The suction cups are strong. I left the panel on as I can't be bothered to attach it each time and it's been about two weeks now, and it hasn't come off.
Before using it, I can't bear the high temperature of the car when I park the car outdoors for a while.But now it is great to cool the temperature of the inside of car. BTW, it's easy-use. The instruction is so clear.
Overall a good product, It is made of sustainable materials for direct sunlight, but it doesn't fold back properly it gets stuck in the beginning, maybe more string should fix the problem.
No more hassle on where to put your car sunshade, easy to use and takes less space. Install just less than 5 mins and very sturdy suction cups. I am impressed.
By far my favorite one I've owned. It's easy to use and works super well. My car is about 30° less with this over my windshield. Definitely worth the money.
Very comfortable. It does not cover 100% but to not let the solar light go through and therefore the temperature does not raise.
This is great. It holds very well in the glass and removes a lot of heat from the vehicle. I used it for the side windows of a van.
I have used it for a month. It protects my car from the sun and the temperature in the car is no longer so hot. Easy to use.
I bought it for a Ford Transit van, it's a little small but covers like 90% of the glass so it's perfect and very comfortable.
That's exactly what I wanted. It protects from the sun very well, and it’s not that hot in the car as it used to be.
The goods surpassed my expectations, the quality is excellent, the best model of all offers.
Works well, adjusted by clipping off corners to meet the shape of the windshield. Thank you!
It is easy to install, and the temperature inside the car is much lower after being covered
It came quickly and in good quality. Works. It moves smoothly, folds automatically well.
Easy retractable windshield, and easy to install folds and unfolds in seconds
Protects from direct heat from the sun and conceals well
Works well and car is cooler after being in the sun.
All right, so far it's going great, and easy to install.
Recommended, very practical and simple to use.
Very good quality and easy to install and use
With other sun shades you either throw it to the back seat or the passenger seat but this product was absolutely great!! Folds up neatly, into a small clean look, yet it still cover my entire windshield. It was so easy to install without much of a hassle! You would think that light would easily shine through but this sun shade product blocks out all the light perfectly!!! And this doesn't fall down like other products I've tried so far! Definitely Recommend!!