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SHIPPING
We are committed to providing our customers with the best possible service, which is why we offer international shipping to over 200 countries. Whether you're in the United States, Europe, Africa, or Asia, we strive to deliver your products to your doorstep in a timely and efficient manner. Below, we provide a more detailed overview of our shipping and delivery process, including information on customs, delivery time estimates, and tracking.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
SHIPPING TO OVER 200 COUNTRIES We take pride in being able to ship to a wide range of international locations. However, there are a few regions we are unable to service due to logistical or regulatory challenges. If your shipping address is in one of these restricted areas, we will notify you immediately to discuss alternative arrangements or a refund. Our goal is to ensure your shopping experience is seamless, no matter where you are located. If you have any concerns about shipping to your country, feel free to reach out to us for confirmation before placing your order.
What about customs?
CUSTOMS FEES AND IMPORT DUTIES Customs regulations and import duties vary by country and are beyond our control. Once your package has been dispatched, we cannot assume responsibility for any custom fees or taxes that may be imposed upon its arrival in your country. These fees are determined by local customs authorities and are the buyer's responsibility. By purchasing our products, you agree to the possibility that one or more packages may be shipped to you and that your order may be subject to additional customs duties when it enters your country. We encourage you to check your country's customs policies before completing your purchase to avoid any unexpected fees.
How long does shipping take?
ESTIMATED SHIPPING TIMES Delivery times can vary depending on your location and the shipping method selected. While we work hard to ensure that your items are delivered as quickly as possible, please keep in mind that these are estimated shipping times:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-20 Business days |
| Asia | 5-20 Business days |
| Africa | 5-20 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-35 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (20 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Martnovas (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://martnovas.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
This non-stick grill mesh bag is so great! We bought it to use on our grill. Instead (for now!) we use these in our oven to roast veggies, and they work great! Nothing falls through, and the veggies roast evenly, without needing to be turned much since the bag has the tiny mesh holes. This is sturdy, well made, and my favorite part, dishwasher safe, and easy to clean!! I highly recommend!
I love my new grill bag! It`s very tough. The instructions say not to over-expose it to open flame, but I get a little fire-happy with my grilling and so far so good, no problems with a burnt bag in my grill or food! No damage to the bag at all. I was a bit worried about the smoky grill flavor not being as prevalent without setting the meat directly on the metal. I shouldn't have worried however as the smoky goodness was just as strong as ever. Very happy with my purchase and would def recommend it.
Great size, easy to use, throw it in the dishwasher to clean. When I got this my hub was skeptical. On some things that tend to stick we used some veggie spray, the others threw them in the bags and had great grill roasted vegetables. The bags snap shut to prevent escapees. The packaging is not really gifty, but because it is relatively flat should be easy to wrap as is or put in a gift bag. Great for the BBQer in the family.
I’ve used it for about 6 or 7 times so far. I’ve had no early durability issues, no difference of taste and clean up is very easy. I wash it off with warm water and take a sponge with dish soap and clean it off. takes about a minute or two. I’ve used this with salmon, chicken, hamburgers, and steaks. I bought this bag because I’ve used heavily used the grill I have for the last 4 years and instead of buying a new one due to much wear I decided to try these. I’m glad I did. I was skeptical at first, but I gave it a shot.
I bought this product several weeks ago and have used it almost every day since. Vegetables, chicken, steak, and potatoes have all worked really well on this mat. The really nice thing is that I don't have to clean up afterward. The mat fits well in our dishwasher which was something that I was worried about before I bought it. Five-star rating for sure!!
Let’s start out with I was skeptical about these things. Everyone has seen the infomercials and we all know how thing seems. Well, I decided to get one to try it out. Well worth the money. I have a 6 burner Ducane Stainless. This was the first grill I tried it on. After heating up the grill, I put in the bag some chicken, ribs, and hot dogs. To my surprise, it cooked them well. It truly cooked everything well.
These worked perfectly. They are thick, non-stick, and clean easily while still allowing good airflow which is key to the air fryer. I still have spare to use on my forced air grill outside. Time will tell how long they last.
We grill multiple times a week, year-round, and I was looking for bags that would make for easy cleanup. I have been using the new bag for several weeks and it cleans up and look like the day they arrived. So pleased with this product. I would definitely order it again but think it will be a long time before I will need to.
This grill bag is far superior to the garbage ones I have used in the past. The first time I used it, it was so obvious to see. The nonstick properties of this are so much better. And the fact this can be used up to 600 degrees is also an added perk. I have already ordered a second bag to send to my brother, who is also an avid griller.
I just got this two days ago and have used it twice. I have had zero issues, cooked sliced mushrooms right on the grill, scallops, cherry tomatoes, and I don’t worry about a thing falling through. Nothing sticks. Cleanup takes two seconds. I love this thing!
This grill bag is for real. It eliminates the mess all over your grill, you can cook small items without them falling through the grill grates, it’s non-stick, so you don’t lose any meat that sticks to the grates and its super easy to clean. I can’t believe I didn’t know about these wonderful but simple bags in all my years of grilling. I don’t think I will ever grill without them from now on! Worth every penny.
I am in shock at how much I love this bag! There’s zero grill clean up when you’re finished. I’ve read the reviews where people claim it doesn’t give the smoky flavor from their GAS grill. LOL. If you want a smoky flavor just toss in some wood chips, otherwise gas isn’t going to give you that with or without this bag. Grilling has NEVER been this easy!
I never heard of a grill bag until recently. Since I just changed my grates, the thought of them getting all dirty again was horrible. I must say I am amazed that this bag performs how it does. My son said the food bbq’d was the best he ever tasted! I love it because I just wash it in the sink with warm soapy water even though it says I can put it in the dishwasher. Great investment.
These bags are amazing! I purchased two of them. One for my gas BBQ grill and one for my cast iron grill that sits on my gas stove in the house. The bags perform perfectly in both cooking formats and I couldn’t be happier with them. I highly recommend these bags to anyone who grills or uses cast iron both indoor or outdoor! Show one at the photo.
Where have these things been all my life??? These bags are amazing! Used them the first night that I got them and have used them several times since. They are super easy to clean and if you put them on a new grill it will always stay looking new. No more scraping the grill and putting the char dust all over the place. I have bought another bag for my folks. buy buy buy, they will make great gifts as well.
I first saw these bags on Facebook and thought ” About time someone came up with an easy way to cook smaller items on a grill”. Well, here it is. No more losing food through the gate.
Super fast delivery. Good quality and looks as described. It seems to be solid. Waiting for the bbq season now. Thanks for the good product!
This product was easy to use and easy to clean. I used it to cook veggies in my smoker. It worked beautifully! The mesh is small enough that the veggies did not fall thru. Bought another as a gift!
Looks solid, so I am looking forward to spring barbeque time to test it! Special thanks for fast shipping and good packaging!
Mesh bags are very sturdy and easy to snap close. Wonderful to be able to turn all vegetables over at one time. When done just rinse in hot water and reuse. Great time-saving item!
The goods came quickly. Corresponds to the description. Very convenient thing, especially for cooking vegetables. I recommend this product!
Very sturdy, excellent quality bag. It’ll surely last a long time. Exactly what I needed to cook jalapeños and smaller veggies on the grill!
This was perfect for what we needed, cooking our meat with no mess, and veggies without them falling through!! Super easy to clean too, highly recommended!!
Good quality product. Size is not very big, but it’s perfect for a family of 3 for vegetables. My suggestion: get 2 of them.
We got this in the middle of winter which clearly isn’t peak grilling time but my husband is one of those guys who when he want’s grilled food is willing to stand out there at the grill in like 10*F weather and grill his meat. Suffice it to say so far we have only used this once so far. In that one use, it worked great. It kept the grill a little cleaner and made sure nothing stuck to it which also made it easier to flip. The food cooked well and evenly while inside the bag and tasted good. It does say not for open flames so be careful not to use it over a high flame that will touch the bag. I’m assuming it handles heat but will still melt in a direct flame which would make it pretty useless. The price seems reasonable.